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jakberridge
Contributor I
March 20, 2020
Answered

Connection to Spotify was lost

Hi, I’ve looked through many topics, rebooted, reauthorised, entered my account details again,  and still Spotify won’t connect. Please help!

 

diagnostic number 1384717218.

Thank you

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    Answer
    March 20, 2020

    Hello @jakberridge. Welcome to the Community. I understand that you are losing connection to Spotify. Your Bridge is inconsistently losing connection to the network. Even if it is only for a fraction of a second, this can cause the speakers to lose connection to the Spotify server.

    This is most likely caused by a faulty Ethernet cable. Are you able to replace the cable that your Bridge is using?

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    125 replies

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    TCT67
    Contributor I
    May 7, 2020

    So it turns out they know about the spotify problem:
    https://status.sonos.com/

     

    Good find.  Thanks for posting. 

      frank1011
      Lyricist I
      May 7, 2020

      I have been having these “connection lost” with trying to get Spotify to play on Sonos. Its totally annoying! Never had an issue before but its been doing this for a couple of days now, thought it was just me but see that its more widespread. 

      Same here! Really annoyed by this, I’ve been rebooting everything since an hour !! Sonos cannot still link to Spotify… 

        jgatie
        jgatie
        May 7, 2020

        I have been having these “connection lost” with trying to get Spotify to play on Sonos. Its totally annoying! Never had an issue before but its been doing this for a couple of days now, thought it was just me but see that its more widespread. 

        Same here! Really annoyed by this, I’ve been rebooting everything since an hour !! Sonos cannot still link to Spotify… 

         

        https://status.sonos.com/

        Barolo
        Contributor II
        May 7, 2020

        Sure would have been nice if they would have posted this somewhere….so I wouldn’t have unistalled and reinstalled spotify three times!

          li2njpete
          Contributor I
          May 7, 2020

          Was driving me nuts since last evening. Reboot, unplug, reauthorize. 

            mmura28
            Lyricist I
            May 7, 2020

            Same issues here as well.  I cannot play music.  

              jgatie
              jgatie
              May 7, 2020

              Same issues here as well.  I cannot play music.  

               

              See link above.

                li2njpete
                Contributor I
                May 7, 2020

                I would have liked to have seen a message saying that was an issue. It was buried in the support area. But having you preorder for more speakers was front and center. I love my Sonos but come on guys.

                  Auskor28
                  Lyricist I
                  May 7, 2020

                  Same here. I think something is wrong with the spotify app. It’s not listing my echo devices either. Sonos shows up but can’t connect. Never had these issues before like many have stated. 

                    jgatie
                    jgatie
                    May 7, 2020

                    Same here. I think something is wrong with the spotify app. It’s not listing my echo devices either. Sonos shows up but can’t connect. Never had these issues before like many have stated. 

                     

                    See above link.

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