Contributor I

Answered

Connection to Spotify was lost

125 replies
29800 views

Hi, I’ve looked through many topics, rebooted, reauthorised, entered my account details again, and still Spotify won’t connect. Please help!

diagnostic number 1384717218.

Thank you

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Answer

Hello @jakberridge. Welcome to the Community. I understand that you are losing connection to Spotify. Your Bridge is inconsistently losing connection to the network. Even if it is only for a fraction of a second, this can cause the speakers to lose connection to the Spotify server.

This is most likely caused by a faulty Ethernet cable. Are you able to replace the cable that your Bridge is using?

Show previous replies

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BlairJaedenScott

Contributor I

Same issue here too.. I can play Spotify using the app on my Mac, iPad, and iPhone, but when I try to play any Spotify Playlist on SONOS, each song fails, and then after a while, I get the connection lust, unable to play messages. SONOS can play any other source without problem.

Oddly enough, after several attempts to pay song after song, it finally played one song, and then when it went to next song, it stopped again, and each song fails again.

Unplugged router, modem, and Sonos products for 15 min, reconnected, but still not working.

I even removed Spotify service from Sonos and re-added, still not working.

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kiphat

Lyricist I

Yes @BlairJaedenScott , I’ve got connection lust right now too!! :laughing:

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davedarezzo

Contributor I

Also reporting same problem in the hopes that somebody from Sonos is seeing all our challenges with Spotify connection. I can play a song from a song list, then it stops. Then it won’t connect for several attempts, then I may get a song. Like others, other services work but my workhorse is Spotify. Please fix!!

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DaveStupar

Lyricist I

Glad to know that I am not alone! The strange thing is that neither the Sonos nor the Spotify apps have updated on any of our smart phones. I have tried everything as well, reboot of all Sonos devices, bounce of my router and modem, reboot of all phones. Nothing works today and everything worked fine yesterday.

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andge

Lyricist I

Same here. Lost the connection to Spotify last night (5/6/20). Updated and rebooted everything, but nothing works.

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BlairJaedenScott

Contributor I

Yes @BlairJaedenScott , I’ve got connection lust right now too!! :laughing:

@kiphat ...only one song? or is it back to normal for you??? mine is not working again.

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kjoost

Lyricist I

I’m having the same issue as others with connection being lost and then it tries to play every song with connection being lost each time. Tried all the various resets and reloads. Other services like TuneIn work on Sonos but not Spotify. I did update my Spotify app on my iPhone yesterday but that’s the only thing that has changed.

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miverson

Trending Lyricist I

Same here. I noticed Spotify connection was lost around 5pm Pacific time last night. Still not working this morning. Unplugged router, modem, and Sonos products for 15 min, reconnected, and still not working. Removed Spotify service from Sonos and re-added, still not working.

I seem to recall a similar issue around Thanksgiving 2019 and it was a problem on Sonos’ end that they resolved. Hoping it’s the same here.

The Spotify connection works just fine through the Spotify app (outside Sonos).

S

sweetOlive

Lyricist II

Same here, connection went down last night some time. I’ve tried all the recommended fixes (re-install spotify app, remove and re-add service, rebooted router, cleared queue on spotify etc) and nothing worked.

Not clear to me if the problem is on the Sonos side or the Spotify side?

Are folks at Sonos picking up on this thread? Would be nice to get confirmation that they are seeing the messages...