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jakberridge
Contributor I
March 20, 2020
Answered

Connection to Spotify was lost

Hi, I’ve looked through many topics, rebooted, reauthorised, entered my account details again,  and still Spotify won’t connect. Please help!

 

diagnostic number 1384717218.

Thank you

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    Answer
    March 20, 2020

    Hello @jakberridge. Welcome to the Community. I understand that you are losing connection to Spotify. Your Bridge is inconsistently losing connection to the network. Even if it is only for a fraction of a second, this can cause the speakers to lose connection to the Spotify server.

    This is most likely caused by a faulty Ethernet cable. Are you able to replace the cable that your Bridge is using?

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    Winn
    Winn
    Lyricist I
    May 7, 2020

    Same Problem, since last 24 hours or so

      kiphat
      Lyricist I
      May 7, 2020

      Good to hear I’m not alone… I’m also having the same problem with Spotify in that I keep getting the error

       

      Unable to play “Some song.” The connection to spotify was lost.

        szerio52
        szerio52
        Contributor I
        May 7, 2020

        Thought it was me, but "unable to connect to Spotify" message came up late night and I've been as unsuccessful as everyone else. Deleted and re-added account tone avail. All other services are fine. When and how will we learn that Sonos has corrected what appears to be a system wide problem?

          Sammac15
          Lyricist I
          May 7, 2020

          We are also having an issue connecting Spotify to Sonos. That is the only music source not working. 

            drjasper7
            Lyricist I
            May 7, 2020

            I’m having the same issues as everyone else.  Spotify works fine when playing from my phone, but getting the same “unable to connect to Spotify” error message when trying to start Spotify music from the Sonos app.  Issue started happening last night.

              kiphat
              Lyricist I
              May 7, 2020

              Twitter reported a Spotify issue late yesterday. Tweet them your grievances to @SpotifyCares.

                TCT67
                Contributor I
                May 7, 2020

                Same here.  Been having this issue since last night. I also tried connecting through the Spotify app and that isn’t working either. Every other music service is working fine, but of course Spotify is the one I use most, by far.  Please fix ASAP!

                  teeyoung
                  Lyricist I
                  May 7, 2020

                  I started losing Spotify connection almost a month ago, but sporatically.  Some days it’ll work fine, others it won’t connect.  The only issue has been with Spotify as I am able to listen to iHeartRadio, Pandora, etc. without issue.   Sometimes if I click on it often enough, it feels like it’ll work, but other days it won’t, so I think it’s all in my mind.  I’ve used Spotify with Sonos for over five years now in two homes, and never had an issue till now.

                    Satchmo85
                    Lyricist I
                    May 7, 2020

                    Issue stared yesterday 5/6/20 and has not been resolved

                      dhnyc01
                      Lyricist I
                      May 7, 2020

                      Ugh. Count me in on this too. This happened in the last 12-14 hrs, all the sudden neither spotify nor Apple music could connect. Tried from an android and ios app. 

                       

                      Could get Amazon music to work though. 

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