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jakberridge
Contributor I
March 20, 2020
Answered

Connection to Spotify was lost

Hi, I’ve looked through many topics, rebooted, reauthorised, entered my account details again,  and still Spotify won’t connect. Please help!

 

diagnostic number 1384717218.

Thank you

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    Answer
    March 20, 2020

    Hello @jakberridge. Welcome to the Community. I understand that you are losing connection to Spotify. Your Bridge is inconsistently losing connection to the network. Even if it is only for a fraction of a second, this can cause the speakers to lose connection to the Spotify server.

    This is most likely caused by a faulty Ethernet cable. Are you able to replace the cable that your Bridge is using?

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    125 replies

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    marcozink
    Lyricist I
    May 7, 2020

    Add me to the list, having troubles just with the Spotify service, all other services are working fine.

      Golden Brown
      Lyricist I
      May 7, 2020

      Add me to the list as well, having troubles just with the Spotify service, all other services are working fine.

        bhupinde
        Lyricist I
        May 7, 2020

        Also having this problem since last night....

          lunchboxdebi
          Lyricist I
          May 7, 2020

          Same…. annoyed. I updated and now it won’t connect to Spotify. It will play other music in app, but not Spotify. Will be watching for updates.

           

            contrail12
            Lyricist III
            May 7, 2020

            Just started happening for me for the first time ever. I've used Spotify+Sonos every day for 3 years.

              chiacchiero
              Lyricist I
              May 7, 2020

              Same problem for me. Have used Spotify daily for years. Now connection lost every time.  Has to be a problem in the App.  I’ve rebooted everything. 

                contrail12
                Lyricist III
                May 7, 2020

                Could also be on Spotify's side. I attempted to run the Spotify app on my TV with the plan of just using my TV as my Beam's source. However, I couldn't pair Spotify running on my phone with Spotify running on my TV either!

                  jay_l
                  Lyricist I
                  May 7, 2020

                  My problems started yesterday. Other music services work. I have even tried my wife’s account and re-authorized. The Spotify desktop client works by itself so it must be an issue with SONOS-SPOTIFY integration, no?

                    contrail12
                    Lyricist III
                    May 7, 2020

                    Agreed, and same here. I'm just saying I'm having other issues with only Spotify, and that the issue could be on either side of the Sonos-Spotify interface. It's almost certainly Sonos that will have to change something, I'm just brainstorming instead of happily listening to music :P.

                      Winn
                      Winn
                      Lyricist I
                      May 7, 2020

                      same problem here, started within last day or so

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