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jakberridge
Contributor I
March 20, 2020
Answered

Connection to Spotify was lost

Hi, I’ve looked through many topics, rebooted, reauthorised, entered my account details again,  and still Spotify won’t connect. Please help!

 

diagnostic number 1384717218.

Thank you

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    Answer
    March 20, 2020

    Hello @jakberridge. Welcome to the Community. I understand that you are losing connection to Spotify. Your Bridge is inconsistently losing connection to the network. Even if it is only for a fraction of a second, this can cause the speakers to lose connection to the Spotify server.

    This is most likely caused by a faulty Ethernet cable. Are you able to replace the cable that your Bridge is using?

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    125 replies

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    Schifftis
    Lyricist I
    May 7, 2020

    Same here, I just lost connection tonight, and can’t get it back online.   I have tried resetting the network, resetting the Network settings in the Sonos App, and deleted and reconnected my Spotify account.   But anytime I try to listen to Spotify on Sonos I get the same error.   

    Sonos will play everything else fine.

      ksbgauth
      Lyricist II
      May 7, 2020

      Same here. Connected fine a few hours ago, but now lost Spotify-Sonos connection altogether. Have rebooted everything. Just hangs from any device trying to connect to Spotify.  Any ideas yet?

      I can send Pandora to my Sonos just fine. It’s just Spotify-Sonos that’s throwing errors now. 

        jharman
        Lyricist III
        May 7, 2020

        My connection to Spotify is also down for the last hour - first time I’ve noticed it - nothing has changed with the network. 

         

        Given the other reports could this be a system wide issue and not user-specific?

          ksbgauth
          Lyricist II
          May 7, 2020

          Jharmon, I think you’re right.  Mine just came back up in the last few minutes, connecting from Spotify to my Sonos. <fingers crossed>

            winterchai
            Lyricist II
            May 7, 2020

            I have been having these “connection lost” with trying to get Spotify to play on Sonos. Its totally annoying! Never had an issue before but its been doing this for a couple of days now, thought it was just me but see that its more widespread. 

              bjorken
              Lyricist I
              May 7, 2020

              Same here. I’ve had zero issues with spotify playing on Sonos until tonight. Now it’s saying connection lost. Seems like it’s an issue with Sonos software?

                tciccolella
                Lyricist I
                May 7, 2020

                Same here.. normally no issues.. have not been able to connect sonos to spotify for past few hours.  Other apps work fine (Tunein, Calm).   Spotify works fine outside of Sonos.  Seems like Sonos issue?

                  frenchie04
                  Lyricist I
                  May 7, 2020

                  Having the same issue, starting to sound like this was an app update issue.

                    jmisch
                    Lyricist I
                    May 7, 2020

                    Hello? I am been having issues with spotify + sonos for a few days now either through the spotify app now even with the sonos app. The whole system is completely unfunctional even after resetting my router and sonos hardware

                      Mescler
                      Lyricist I
                      May 7, 2020

                      Same issues...hoping it is resolved soon.

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