I have CBC Radio & Music in my connected services on the Sonos app. After the app update yesterday it stopped working.I’ve uninstalled this in my connected services and re-installed it, but that did nothing. I checked another radio station (NRK) and that seems to be working fine. This is what the app shows when I select my CBC station to play. After selecting “Play” it just spins.

S

SaraCG

Trending Lyricist I

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CBC Radio & Music no longer working after Sonos app after update

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I have CBC Radio & Music in my connected services on the Sonos app. After the app update yesterday it stopped working.

I’ve uninstalled this in my connected services and re-installed it, but that did nothing.
I checked another radio station (NRK) and that seems to be working fine.

This is what the app shows when I select my CBC station to play. After selecting “Play” it just spins.

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J

JohnKD

Lyricist I

I too have been experiencing this problem and spent almost an hour on chat and they said they did all they could there and asked me to call the help line on my phone. Clearly not worth the time do that. I will follow the suggestion of emailing the CEO as for me this was the stream I used the most!

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Cowtowner

Lyricist I

Hello CBC and SONOS,

Please address this upgrade failure at your earliest convenience. We aren’t asking for anything unreasonable… only continuation of the service to which we have become accustomed.

A lack of attention is a lack of interest in your Canadian customers.

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T

Toolio

Prodigy II

At this point I find myself wondering why Sonos can't resolve a problem that exists only on the new app. The CBC service still works on the old app and just about every other way Sonos can be accessed. As has been pointed out, Sonos is aware of the problem. What is really going on here?

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M

Mhaguilar

Lyricist I

I have the same issue with myTuner Radio. I get an error message every time I try to use it.

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smckenzie23

Lyricist I

While I can get the CBC streams on TuneIn, that is a horrible experience. In addition to starting with an advertisement, the sound quality of the streams are notably worse. Please fix the CBC streams.

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