Skip to main content
SaraCG
Trending Lyricist I
May 9, 2024
Question

CBC Radio & Music no longer working after Sonos app after update

  • May 9, 2024
  • 77 replies
  • 3091 views

 I have CBC Radio & Music in my connected services on the Sonos app. After the app update yesterday it stopped working.

  • I’ve uninstalled this in my connected services and re-installed it, but that did nothing.
  • I checked another radio station (NRK) and that seems to be working fine. 
     

This is what the app shows when I select my CBC station to play. After selecting “Play” it just spins. 

 

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

    77 replies

    Show previous replies
    Toolio
    Prodigy II
    May 17, 2024

    Although I'm happy to be able to play CBC stations from the CBC service today, I can't add them back as favourites in the new app. I had to go back to a device with the old app to add them. Then they showed up as favourites in the new app. Certainly nobody is going to accuse Sonos of making things easy for its customers.

      smckenzie23
      Lyricist I
      May 17, 2024

      Hey all,

      Wanted to let you know I got it working. I went in and fully removed CBC from the app as a service. I then added it back, and it seems to be working.

        Tony Angelino
        Lyricist I
        May 18, 2024

        No radios services working at all since new app. Preffered the previous app, was much more easier to navigate plus this app is very slow. Whilst scrolling down through playlists it'll jump straight back to the top which is very frustrating. As a long time sonos owner, it seems that this app was not really tested before release. 

          Toolio
          Prodigy II
          May 18, 2024

          No radios services working at all since new app. 

          Certainly there is a lot to dislike about the new app, but if no radio services at all are working for you there is something happening with your setup that isn't happening with most people. All the radio services I use are currently playing. While CBC was down, TuneIn and myTuner Radio services were working, and still are. Calm Radio was down for a few days but was fixed.  I've read  complaints about problems with Radio Paradise, but it seems to be working for me. If “no” radio services are working for you, consider re-registering your services or perhaps reinstalling the app.

          SaraCGAuthor
          Trending Lyricist I
          May 19, 2024

          Happy to say CBC is now working on my Sonos app. 

          SaraCGAuthor
          Trending Lyricist I
          May 19, 2024

          The app is working for me but it's hard to figure out which one is my local station. I've had to go back and forth between TuneIn to sort it 

          Do you have CBC downloaded as a Service on your app? This is what I see when I select CBC Radio One 

           

           

          JoyW
          Contributor I
          May 19, 2024

          I do but mine doesn't show the cities like above so I had to go through several before finding the right one. The old app did but not the upgrade 

          Hi-G
          Lyricist II
          May 23, 2024

          I’m still having issues. The radio stations seem to be working since the last update, but I still can’t add a station to my favourites. They also don’t show up in search, so I can only change stations by navigating to them manually. 

          SaraCGAuthor
          Trending Lyricist I
          May 23, 2024

          I’m still having issues. The radio stations seem to be working since the last update, but I still can’t add a station to my favourites. They also don’t show up in search, so I can only change stations by navigating to them manually. 

          What are you using to access Sonia? iPhone app? 

          SaraCGAuthor
          Trending Lyricist I
          May 23, 2024

          I’m still having issues. The radio stations seem to be working since the last update, but I still can’t add a station to my favourites. They also don’t show up in search, so I can only change stations by navigating to them manually. 

          What are you using to access Sonia? iPhone app? 

          Sonos, not Sonia 😉

          Show more replies
          Terms & ConditionsAccessibility statement