CBC Radio & Music no longer working after Sonos app after update

I contacted CBC just to see what they’d see and this was their response 

I contacted CBC just to see what they’d see and this was their response 

 

 

I have a feeling the person at CBC might be confused. In any event, this can be nothing but a Sonos problem because CBC stations still work on all Sonos apps except the latest update. All CBC stations can be played on the old app and via the web app, as well as through SonoPad, a third-party Sonos app for the iPad. For that matter, it also works on the Sonos TuneIn service and the Sonos mytunerRadio service. 

Same issue. Tunein works but you have to suffer through the ads. I'm not generally a paranoid person but by defaulting to Tunein Sonos will generate income for Sonos. It's also generally a terrible App update. I find it way more difficult to navigate. 

That's why I've been using mytunerRadio for CBC while this problem persists. No ads.

I actually went and dug out my old radio.  FM 99.1 in Toronto works great! Still no alarm or timer, so sort of like Sonos.

I'm a Canadian who lives in Brazil. No CBC on the radio here, lol. That's why I appreciated the Sonos CBC service until the update sent it into oblivion.

Hi @SaraCG et al,

I had raised this thread with our team where playback fails when using the CBC Radio & Music service on Sonos and have received word back that an issue was raised. I don’t have an ETA on when this will be resolved but it is being looked into.

From what I’ve read in the thread and what I’ve been told by our team, the best workaround currently is to stream CBC Radio stations through another radio service. myTuner Radio seems to be the best option currently, but Tunein is also an option.

I’ve tagged this thread as having the issue and will update with any new information I receive.

Thank you for confirming that Sonos is aware of the issue. I hope this isn't one of these things that will be scheduled for a fix in June or July, instead of now. There are already far too many of those.

@Toolio 

Completely agree.  I travel quite a bit and usually take my Roam with me.  

This update is quite frustrating as is the lack of response from Sonos.

I was considering the long awaited Sonos headphones, but those are off the list now.

Having the exact same issue with any CBC streams, even those that I had favourited.  I have the new app, but my wife hasn’t updated hers yet.  Does not work on mine, but does work on hers. Sonos product management team, please put this high on your Jira sprint board priority list and have your QA team do proper testing on ALL streams prior to deploying the app for general release.  This isn’t the first time I’ve had issues with CBC streams, even in the old app.  Even if the stream URLs from CBC need occasional updating, it should be a rather simple QA process fix via test automation folks!  PLEASE don’t force me to suffer through TuneIn ads as an alternative.