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Trending Lyricist I
May 9, 2024 11:00 AM UTC
Question

CBC Radio & Music no longer working after Sonos app after update

 I have CBC Radio & Music in my connected services on the Sonos app. After the app update yesterday it stopped working.

  • I’ve uninstalled this in my connected services and re-installed it, but that did nothing.
  • I checked another radio station (NRK) and that seems to be working fine. 
     

This is what the app shows when I select my CBC station to play. After selecting “Play” it just spins. 

 

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77 replies

Lyricist II
May 12, 2024 12:11 AM UTC

I’ve resorted to using the CBC listen app and using AirPlay to connect with speakers. I didn’t know TuneIn was an option (but I really dislike TuneIn)

How do you connect to Airplay? Using the Sonos speaker?! I miss my CBC

You can listen to CBC Radio One on the TuneIn service.  You get an ad when you first play it but after that it's ad-free.

Do I use TuneIn within the Sonos app? 

Yes, use the TuneIn service within the app and then search for CBC Radio One.

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Lyricist III
May 12, 2024 12:41 AM UTC

Yes, you can get CBC Radio One through TuneIn but you can’t access CBC Radio Two or CBC Music

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Prodigy II
May 12, 2024 12:05 PM UTC

Sonos, please fix this. The CBC problem continues. If the CBC service still works fine with older versions  of your software on Android and the third-party SonoPad app on the iPad, surely it should be able to work on the latest version of your troubled app.

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Lyricist I
May 12, 2024 12:49 PM UTC

Having the same problem with the new app. Think they missed QA testing for this feature. AirPlaying from my phone via the CBC app until they fix it. 

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Contributor I
May 12, 2024 1:05 PM UTC

Connect gen1, TuneIn, some stations stream is garbled, sounds like a compression handshake issue.  Station starts and song details come thru but sound is undistinguishable.  Problem stations stream fine thru Spotify, Web app etc 

 

Some stations work just fine, frustrating 

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Lyricist I
May 12, 2024 1:36 PM UTC

Same issue here. This new Sonos app is horrible. We're going to look at getting rid of Sonos and get something else that at least will play the two stations we actually listen to. Currently our Sonos One is a useless brick.

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Lyricist I
May 12, 2024 3:26 PM UTC

Similar issues here. I can bring up the CBC radio Service, but it no longer shows the music streams which is what I am after (specifically the jazz music stream). Absolutely available in the old app and I used it all the time. This new app is a bit of a user interface hot mess (I'll eventually get used to how things are laid out, but it's super annoying how different Windows will pop up than where you just were a moment ago after you close another window, etc) But losing access to streaming services that were there 2 days ago is a bit maddening. 

I am pulling this from Canada, on the latest version of Android on a Pixel 8.

 

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Lyricist I
May 12, 2024 11:08 PM UTC

No CBC Radio with the recent App update! Come on SONOS!
We invested in your products because of the previously seamless flexibility.

CBC is an important part of our household!

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Lyricist III
May 13, 2024 5:32 PM UTC

As someone else suggested, the CBC Music service works using the PC desktop app and I have found that you can use the new mobile app to control the volume and stop/start.

I wrote the following to ceo@sonos.com:

Hey Patrick,

 

It would be great if someone at Sonos would respond to all of the requests and comments regarding the failure of the new Sonos mobile control app to work with the CBC Music service.

 

Very discouraging when app “upgrades” such as this are rolled out without sufficient testing and de-bugging. I’ve come to expect better from Sonos.

 

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Lyricist I
May 13, 2024 5:38 PM UTC

 I have CBC Radio & Music in my connected services on the Sonos app. After the app update yesterday it stopped working.

  • I’ve uninstalled this in my connected services and re-installed it, but that did nothing.
  • I checked another radio station (NRK) and that seems to be working fine. 
     

This is what the app shows when I select my CBC station to play. After selecting “Play” it just spins. 

 

So frustrating!

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