Contributor I

Answered

Can't add folder to music library (913)

Forum|Forum|2 years ago
May 15, 2024
154 replies
27056 views

Anyone know how to fix error 913? Mac OS 13.6.6 Cheers.

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Best answer by Sunocoz

On a Mac, the only solution I’ve found that will accept the music library is the NAS option. You need to either copy the entire apple music library to a NAS and point Sonos at the folder there with a NAS user/pass or figure some way to trick Sonos into thinking your folder is on a NAS. Good luck.

P.S. I think I read somewhere that this will be fixed in June sometime which is a long time to go without music library. :-(

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Ken_Griffiths

I’m adding my report on this add Music Library problem, error 913, so that Sonos will be more aware of this glaring software problem. I have been unable to play music from my own Mac for months now! Ridiculous and abysmal. I tried copying my Apple Music folder to an external drive and that still did not succeed. Same error as you all are getting, 913. Failure upon failure! So, the only music I can play is through other remote online services. For the record, this system is a Mac Studio MacOS 14.5. Let’s get this bogus software fixed and enough with the Sonos hardware advertisements. Nobody will buy your hardware if the drivers stink.

Sonos published this support document for the 913 error. I think quite a few users have reported that they have resolved this issue so maybe checkout the earlier threads in the forum too….

https://support.sonos.com/en-us/article/error-913-when-adding-a-music-library-share

See these links too…

T

tvjazzman

Trending Lyricist I

Try a Plex Server https://www.plex.tv/media-server-downloads/?cat=computer&plat=windows#plex-media-server it allows me to at least use my hard drive NAS until this is fixed.. Not super intuitive and takes a long time to scan my files. Also ibroadcast https://www.ibroadcast.com/home/ is a big recommendation by many..

W

wycroft

Enthusiast I

Yep. Tried that. Still just a rude message in response!

Well I haven’t given up and found this old thread too.. maybe something in there will help?

https://en.community.sonos.com/controllers-and-music-services-229131/how-to-solve-the-error-913-music-library-on-a-mac-6894161?postid=16732638#post16732638

My thanks yet again Ken.

Unfortunately it seems to be the same as the advice I’ve already tried to follow, but presented in a different way. Still the same message.

Appreciate the Sonos lines are quite busy these days, but (if not tried already) it might be worth giving Sonos Support Staff a call at some point, just to see if they can assist you to sort it. They have tools to assist them see where the issues may lie and can maybe talk you through the relevant steps over the phone. Here’s their link if you want to give them a go…

https://support.sonos.com/s/contact

I would not rule out aswell perhaps trying a ‘new’ shared folder with a few tracks copied to it, just as test - in case there’s something awry with the original shared music folder. Nothing ventured etc…

After hanging on for about 20 minutes, I finally managed to get through to Sonos Support. They spent the next two hours trying to implement the well-published fix on my iMac, but failed. They promised to study my app diagnostics and call me back two days later.

They duly contacted me again and spent a further hour and a half unsuccessfully trying to get my music library linked up. They then suggested that I make a log-on password change so that my iCloud and computer log-in were not the same and promised to call me back in the afternoon after I had made the change. They did call back but still couldn’t make the necessary link, blaming Apple for the problem and suggesting that I contact their customer support instead.

I duly phoned Apple, receiving a really fast response. They spent an hour and a half checking out my computer and following through the Sonos music library link procedure and came to the conclusion that it remains an issue in the Sonos application.

The link between Sonos and my computer-based music library was fine until the infamous Sonos update. There is no doubt in my mind where the fault lies...

Ken_Griffiths

After hanging on for about 20 minutes, I finally managed to get through to Sonos Support. They spent the next two hours trying to implement the well-published fix on my iMac, but failed. They promised to study my app diagnostics and call me back two days later.

They duly contacted me again and spent a further hour and a half unsuccessfully trying to get my music library linked up. They then suggested that I make a log-on password change so that my iCloud and computer log-in were not the same and promised to call me back in the afternoon after I had made the change. They did call back but still couldn’t make the necessary link, blaming Apple for the problem and suggesting that I contact their customer support instead.

I duly phoned Apple, receiving a really fast response. They spent an hour and a half checking out my computer and following through the Sonos music library link procedure and came to the conclusion that it remains an issue in the Sonos application.

The link between Sonos and my computer-based music library was fine until the infamous Sonos update. There is no doubt in my mind where the fault lies...

I’m sorry to hear that the matter could not be resolved @wycroft - Did you get the matter escalated to level 2 or 3 etc. with Sonos Support, or is that perhaps going to be your next step?

W

wycroft

Enthusiast I

I would love that to be the next step, but the Sonos representative (Customer Experience - Level 2) made it fairly clear to me that his attempts to fix things were the end of the line for my particular problem.

Ken_Griffiths

I would love that to be the next step, but the Sonos representative (Customer Experience - Level 2) made it fairly clear to me that his attempts to fix things were the end of the line for my particular problem.

Ah sorry to hear that too. Sadly I don’t know enough about MAC PC’s to suggest anything further that might assist. I have been able to get a Windows share working with the new Sonos App, but my main locally shared library here is held on a NAS that supports SMBv2 and higher. Hope you are able to find the answers you’re looking for.

S

some_yogi

Lyricist I

In the end the Mac Sonos software should follow the KISS rule for connecting to Apple’s Music Library for a happy UX.

Ken_Griffiths

In the end the Mac Sonos software should follow the KISS rule for connecting to Apple’s Music Library for a happy UX.

The Sonos App software is simple - it requires an UNC path to the library share and (if required) a user account name and password.

The difficult part is the setup and sharing of the local library folders using SMBv2, or higher, whether that’s via MAC, Windows, or NAS and that’s really outside the Sonos remit, as that type of share is required by most Apps these days.

In fact I struggle to find any App in the Apple App Store, or Microsoft’s App Store, that now doesn’t support SMBv2/3 shared folders for access to audio tracks.

I

Ian_S

Prodigy III

In the end the Mac Sonos software should follow the KISS rule for connecting to Apple’s Music Library for a happy UX.

The Sonos App software is simple - it requires an UNC path to the library share and (if required) a user account name and password.

The difficult part is the setup and sharing of the local library folders using SMBv2, or higher, whether that’s via MAC, Windows, or NAS and that’s really outside the Sonos remit, as that type of share is required by most Apps these days.

In fact I struggle to find any App in the Apple App Store, or Microsoft’s App Store, that now doesn’t support SMBv2/3 shared folders for access to audio tracks.

To be pedantic, the Sonos app itself doesn’t use any kind of share. It’s the speakers that connect and then index whatever is on the shared path you enter via the app.

Whatever was being done under the covers by the ‘wizards’ in the desktop apps to ‘share’ your local library was almost certainly not SMBv1 as Windows 10 some time ago, and all versions of Windows 11 do not include support for SMB v1 in the OS by default, and I’m pretty sure that Sonos don’t go off and install that OS component silently on your behalf…

Which means that the wizards probably attempt to configure some kind of HTTP access which the new speaker firmware now also blocks, hence the original breaks.

On Windows, some of the issues I’ve seen are because the location of the music is in fact on OneDrive (or similar). The HTTP method doesn’t mind this as it’s not creating a network share, just responding to HTTP requests. However sharing something that is already shared like OneDrive, iCloud etc. usually doesn’t work, and in this case would also appear to not work.

So if your music is on a cloud drive of some description which you then attempt to share locally, copy your music to your actual hard drive and share from there. It has a higher chance of working. Also don’t use the Sonos app wizards for sharing ‘My Music’ or a folder/external drive. They need removing.

Ken_Griffiths

To be pedantic, the Sonos app itself doesn’t use any kind of share. It’s the speakers that connect and then index whatever is on the shared path you enter via the app.

Whatever was being done under the covers by the ‘wizards’ in the desktop apps to ‘share’ your local library was almost certainly not SMBv1 as Windows 10 some time ago, and all versions of Windows 11 do not include support for SMB v1 in the OS by default, and I’m pretty sure that Sonos don’t go off and install that OS component silently on your behalf…

Which means that the wizards probably attempt to configure some kind of HTTP access which the new speaker firmware now also blocks, hence the original breaks.

On Windows, some of the issues I’ve seen are because the location of the music is in fact on OneDrive (or similar). The HTTP method doesn’t mind this as it’s not creating a network share, just responding to HTTP requests. However sharing something that is already shared like OneDrive, iCloud etc. usually doesn’t work, and in this case would also appear to not work.

So if your music is on a cloud drive of some description which you then attempt to share locally, copy your music to your actual hard drive and share from there. It has a higher chance of working. Also don’t use the Sonos app wizards for sharing ‘My Music’ or a folder/external drive. They need removing.

Yes, the Sonos App itself is merely a controller and the firmware/software on the ‘associated’ product will carry out the library setup instructions and put the ‘library index’ generated onto all speakers/players. I was simplifying the matter. There was another type of library share that the Windows/MAC S2 controller could setup, which was indeed a HTTP share using the ‘SonosLibraryService’ executable, that installed and was run as a service on a Windows/Mac PC - if you check that controller, there were three methods in that old desktop App to setup a share. The first two options were for HTTP and the third option was for SMB shared folders or NAS boxes. If you see the attached screenshot put out prior to the May Sonos App update, it warned users that support for HTTP & SMBv1 shares would be ending due to their known security vulnerabilities.

In fact other companies including Microsoft, Apple, Amazon & Google had already switched to SMBv2 (or higher) shares and had stepped away from the methods Sonos were using, long before May 2024… Microsoft were issuing warnings as far back as 2019 - it became an issue too during the S1/S2 split.

Long story short, the only type of share that the new Sonos App uses is SMBv2 and higher …and the setup of the folder share has become the issue here for the majority of users, but to add a correctly setup share to Sonos is as simple as it can get. The user just needs to add the network UNC path to the shared folder and if necessary the user/credentials - the ‘associated’ product will do the rest and the resulting library index will be stored on every device in the same Sonos HH.

So the library setup side of things on the Sonos side is perhaps more simplified, but the setup of the folder share itself needs to be done by the users. There’s no longer any reliance on the SonosLibraryService to setup the folder share using HTTP.

So that’s my understanding and as I mentioned it’s difficult to find any Apps now that support SMBv1 shares or HTTP shares due to the security issues involved - Sonos are merely following what other companies are doing in the world of ‘securely’ sharing a music library over the LAN.

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