Can't add Apple Music on Android Sonos app

I have had the same issue. After being on the phone with Apple for an hour they said it was on the Sonos end. Meanwhile I am paying a monthly subscription for a service I cannot play on any of my speakers. PLEASE address this or please direct me to a Speaker system that works.

It’s possible that neither Sonos nor Apple is technically lying to us - maybe they just disagree about whose issue it is to solve. For example maybe Apple upgraded their security and told Sonos they would be required to change their access method (much like Sonos tells us customers we have to upgrade once in a while or lose functionality). But maybe Sonos doesn’t want to go to the effort of changing their software substantially at the moment, and feels that Apple made that change unnecessarily and should do something to fix the problem that they created. That leaves us Sonos+Apple customers stuck in the middle with both companies pointing the finger at the other.

It’s just a shame that neither company can be bothered to tell us what the problem actually is, or why they have chosen not to do anything about it.

And I agree that it’s not right for Sonos to go on offering to link Apple Music on Android when they know that it’s not working. They should immediately remove that feature until it works again (if ever), or at least put in an error message like “Function currently unavailable. Check (link) for further information.”

Read properly… I have mentioned "Sonos misleading advertising"! not iTunes. 

Uhhhh, you most certainly did mention iTunes.  Specifically - “Sonos advertise his products as compatible with iTunes, . . .”.

See the bolded above. 

hi, for the ones that have tried the workaround of reauthorizing from an Apple device, I don’t have one but my daughter has an iPhone. she’s very wary of logging out from her account in the iPhone so I can login (there’s no way to separately login directly in the S2 app without actually log in the iPhone, right?). What will actually happen if I log her out? Will she lose any data/apps? will everything be as it was when she logs back in? Thanks

She won’t lose anything.  Any locally stored music will not be able to play when you log in, but that will go back to normal once she logs back in. 

Thanks. I have just done it and it worked. No need to log out from the iphone completely, just from Media/content and then log in with the apple music ID you want to reauthorize. Sorry if the question was too obvious but I’m not really familiar with iOS… this situation is really bad though, hoping for a quick fix. It’s not giving me a lot of hope to see the promised HighRes/Atmos support for Apple Music if the 2 companies cannot agree to fix such a serious issue for months. I manage all my library (offline) with iTunes/Apple Music , the only thing that’s keeping me to switch services to be honest… can’t avoid to get the feeling that for apple the Android/Sonos integration is just an afterthought :(

I think one of the challenges is that the issue is an Apple bug that needs to be fixed, and they don’t perceive as much urgency to fix it as Sonos customers would like. I assume that Sonos has already investigated potential work around in their system to ‘fix’ the issue, but has been unsuccessful in doing so, and must wait for Apple to fix the problems. And given that so many Sonos customers use Apple Music as a source, Sonos is unwilling to publicly blame a partner. This unfortunately leads to many taking the assumption that it is a Sonos bug, and that Sonos is unwilling to expend any effort to fix it. 
 

This is, of course conjecture on my part, I’m neither an Apple or Sonos employee, but it does fit the business cases as I comprehend them. And we are rather unlikely, I would expect, to get confirmation from either company.

Im in Australia and tried to do a chat with apple - would not accept my phone number as being valid no matter what combination of country code, area code I gave it!  

I finally gave up on waiting for this to be fixed and canceled my Apple Music subscription,

Even that was difficult. When I selected “Manage Subscription” in Apple Music on Android, I got … you guessed it … spinning circle and then blank white screen.

So I fired up Apple Music in my PC web browser, did the same thing, and got “New 2FA required, please select: code texted to your registered mobile number, or code obtained from your trusted Apple device”. Uh, what? I no longer have either the phone or the ancient iPad I had when I created my years-old Apple account. I certainly did not need to do this when I re-started my Apple Music subscription 2 months ago! No solution is offered other than “phone Apple support”. As a last resort I went back to Android and tried the Apple Music app again - and this time the subscription page opened and I was able to cancel.

Needless to say, I won’t be trying Apple Music again soon!