In the Android app, when I try to add my existing Apple Music subscription.I hit the :“I’m already a member” buttonAnd then I get 1 second of spinner. But then I get a white screen forever: Forever whiteAnd AFAIS I can only add Apple Music via the Sonos app on the phone. I have no iOS device. I own a mac and Android devices.I’d have plenty of Linux devices.. But I guess those are anyway not being supported by Sonos (which is kinda sucks to be honest).So

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casaper

Contributor I

Answered

Can't add Apple Music on Android Sonos app

105 replies
5564 views

In the Android app, when I try to add my existing Apple Music subscription.

I hit the :

And then I get 1 second of spinner. But then I get a white screen forever:

And AFAIS I can only add Apple Music via the Sonos app on the phone. I have no iOS device. I own a mac and Android devices.
I’d have plenty of Linux devices.. But I guess those are anyway not being supported by Sonos (which is kinda sucks to be honest).

So

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James L.Answer

Retired Community Staff

Hey all,

This might be old news for some, but I’m happy to confirm that this issue has been resolved. :smile:

You should now be able to add your Apple Music accounts from an Android device to Sonos once again.

If anyone is still experiencing issues, please make sure you’ve fully updated both Sonos and Apple Music apps before attempting to add the account to Sonos.

If you still have issues, please get in touch with our customer care team.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

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jgatie

I would expect there is a business relationship here; both parties are responsible IMO. Sonos speakers are advertised as having Apple Music support (and continue to do so), even though it is horribly broken.

Anyway, it seems Spotify is better supported anyway (i.e. you can play music on the speakers directly from the Spotify app, which is super nice), so I’m happy :)

The only business relationship is Apple agrees to develop for the Sonos API. Nothing else. No money changes hands for Apple Music in the Sonos app, there are no kickbacks. The amount of leverage Sonos has with Apple is zero. In fact, the only money Sonos pays Apple is to license Airplay on iOS devices, so why would Apple care if Android users are left in the lurch?

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garethza

Lyricist III

The speakers support Apple Music. I play Apple Music on mine, using an Android Sonos controller. I added the service to Sonos using an iDevice, as recommended.

I do not have access to an iDevice. And I initially set it up just fine using my Android phone. It’s only recommended now that it’s broken.

Anyway, I originally posted this for those of you stuck without music on your speakers; it’s been months and with no end in sight. It is cheaper and easier to just switch to Spotify (or something else) than replace your speakers.

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garethza

Lyricist III

... why would Apple care if Android users are left in the lurch?

Well, they’ve lost me as a customer for one. Been subscribed for years, using it on my mac, and then when available, on my android and Sonos speakers.

jgatie

... why would Apple care if Android users are left in the lurch?

Well, they’ve lost me as a customer for one. Been subscribed for years, using it on my mac, and then when available, on my android and Sonos speakers.

Exactly the point. The end user has far more leverage than Sonos. Which is why the advice given in this thread is to contact Apple directly, since they are where the problem lies.

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garethza

Lyricist III

Exactly the point. The end user has far more leverage than Sonos. Which is why the advice given in this thread is to contact Apple directly, since they are where the problem lies.

Or vote with your wallet :joy:

jgatie

Exactly the point. The end user has far more leverage than Sonos. Which is why the advice given in this thread is to contact Apple directly, since they are where the problem lies.

Or vote with your wallet :joy:

Which is always the best option.

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artweary

Contributor I

I initiated a chat with sonos today on the status, and it was no help. Sonos blamed it on Apple, while Apple had previously blamed it on Apple. I asked about target date, and was told it was Sonos was waiting for Apple. So I asked if they had a plan to follow up with Apple. My question as to how frequently they check in on Apple wasn’t answered.

As a result, my upgrade credits remain unused and my gift recommendations for andriod users have moved off of sonos. It’s really a shame, as Sonos pleases my ears. But there are two labels that only Apple carries in CD quality, and those labels are the reason I am sticking with Apple Music

It’s unacceptable that Sonos can not meet the needs of Android based customers subscribing to one of the best streaming services on the planet

jgatie

Sonos blames Apple. Apple blames Apple. Solution? Boycott Sonos!!!! :rolling_eyes:

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AlbertoGW

Lyricist I

Any news? This bug is unacceptable. Sonos cannot simply say “Yeah, we know” and at the same time have Apple Music marked “Operational”, at https://status.sonos.com/. Dishonest and unprofessional.

We need a compensation for such disservice.

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carnrick

Lyricist II

In the Android app, when I try to add my existing Apple Music subscription.

I hit the :

And then I get 1 second of spinner. But then I get a white screen forever:

And AFAIS I can only add Apple Music via the Sonos app on the phone. I have no iOS device. I own a mac and Android devices.
I’d have plenty of Linux devices.. But I guess those are anyway not being supported by Sonos (which is kinda sucks to be honest).

So

I have had the same issue. After being on the phone with Apple for an hour they said it was on the Sonos end. Meanwhile I am paying a monthly subscription for a service I cannot play on any of my speakers. PLEASE address this

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