In the Android app, when I try to add my existing Apple Music subscription.I hit the :“I’m already a member” buttonAnd then I get 1 second of spinner. But then I get a white screen forever: Forever whiteAnd AFAIS I can only add Apple Music via the Sonos app on the phone. I have no iOS device. I own a mac and Android devices.I’d have plenty of Linux devices.. But I guess those are anyway not being supported by Sonos (which is kinda sucks to be honest).So

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casaper

Contributor I

Answered

Can't add Apple Music on Android Sonos app

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In the Android app, when I try to add my existing Apple Music subscription.

I hit the :

And then I get 1 second of spinner. But then I get a white screen forever:

And AFAIS I can only add Apple Music via the Sonos app on the phone. I have no iOS device. I own a mac and Android devices.
I’d have plenty of Linux devices.. But I guess those are anyway not being supported by Sonos (which is kinda sucks to be honest).

So

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James L.Answer

Retired Community Staff

Hey all,

This might be old news for some, but I’m happy to confirm that this issue has been resolved. :smile:

You should now be able to add your Apple Music accounts from an Android device to Sonos once again.

If anyone is still experiencing issues, please make sure you’ve fully updated both Sonos and Apple Music apps before attempting to add the account to Sonos.

If you still have issues, please get in touch with our customer care team.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

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Airgetlam

I think we all agree, this is indeed super annoying, and want Apple to fix their issue as quickly as possible. It is unfortunate they don’t maintain a presence on the Sonos forums.

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Bruce

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carnrick

Lyricist II

The last answer here was 12 days ago. Are you able to escalate this. I only use Apple Music, and my expensive Sonos speaker system is now completely unusable (I do not have access to an iOS device)

How is this ok?

Agree 100% it used to work and now I'm paying for apple music but nothing to play it on.

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carnrick

Lyricist II

This needs to be fixed. It used to work. I'm paying each month for music service i cant play on my sonos. What is the plan?

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Airgetlam

Have you asked Apple?

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Bruce

jgatie

This needs to be fixed. It used to work. I'm paying each month for music service i cant play on my sonos. What is the plan?

The plan is to wait until Apple fixes their app so it can be used to authenticate the account for use by Sonos.

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garethza

Lyricist III

Ok, I’ve given up. I’ve cancelled Apple Music for my household and subscribed to Spotify - it just works… for now.

I honestly don’t see myself purchasing any more Sonos speakers in future given the lack of responsiveness - this is not how you treat your customers.

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ratty

Ok, I’ve given up. I’ve cancelled Apple Music for my household and subscribed to Spotify - it just works… for now.

I honestly don’t see myself purchasing any more Sonos speakers in future given the lack of responsiveness - this is not how you treat your customers.

Surely it should be “this is not how Apple should treat its customers”. It’s their app which evidently needs attention.

Why is it always Sonos that gets the blame for their partners’ shortcomings?

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garethza

Lyricist III

Ok, I’ve given up. I’ve cancelled Apple Music for my household and subscribed to Spotify - it just works… for now.

I honestly don’t see myself purchasing any more Sonos speakers in future given the lack of responsiveness - this is not how you treat your customers.

Surely it should be “this is not how Apple should treat its customers”. It’s their app which evidently needs attention.

Why is it always Sonos that gets the blame for their partners’ shortcomings?

I would expect there is a business relationship here; both parties are responsible IMO. Sonos speakers are advertised as having Apple Music support (and continue to do so), even though it is horribly broken.

Anyway, it seems Spotify is better supported anyway (i.e. you can play music on the speakers directly from the Spotify app, which is super nice), so I’m happy :)

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jgatie

Ok, I’ve given up. I’ve cancelled Apple Music for my household and subscribed to Spotify - it just works… for now.

I honestly don’t see myself purchasing any more Sonos speakers in future given the lack of responsiveness - this is not how you treat your customers.

So let’s get this straight - Spotify works fine with Sonos on Android. Apple Music doesn’t work with Sonos on Android. And your response is to refuse to purchase Sonos products?

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ratty

Ok, I’ve given up. I’ve cancelled Apple Music for my household and subscribed to Spotify - it just works… for now.

I honestly don’t see myself purchasing any more Sonos speakers in future given the lack of responsiveness - this is not how you treat your customers.

Surely it should be “this is not how Apple should treat its customers”. It’s their app which evidently needs attention.

Why is it always Sonos that gets the blame for their partners’ shortcomings?

I would expect there is a business relationship here; both parties are responsible IMO. Sonos speakers are advertised as having Apple Music support (and continue to do so), even though it is horribly broken.

The speakers support Apple Music. I play Apple Music on mine, using an Android Sonos controller. I added the service to Sonos using an iDevice, as recommended.

Anyway, it seems Spotify is better supported anyway (i.e. you can play music on the speakers directly from the Spotify app, which is super nice), so I’m happy :)

That’s great.

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