In the Android app, when I try to add my existing Apple Music subscription.I hit the :“I’m already a member” buttonAnd then I get 1 second of spinner. But then I get a white screen forever: Forever whiteAnd AFAIS I can only add Apple Music via the Sonos app on the phone. I have no iOS device. I own a mac and Android devices.I’d have plenty of Linux devices.. But I guess those are anyway not being supported by Sonos (which is kinda sucks to be honest).So

C

casaper

Contributor I

Answered

Can't add Apple Music on Android Sonos app

105 replies
5565 views

In the Android app, when I try to add my existing Apple Music subscription.

I hit the :

And then I get 1 second of spinner. But then I get a white screen forever:

And AFAIS I can only add Apple Music via the Sonos app on the phone. I have no iOS device. I own a mac and Android devices.
I’d have plenty of Linux devices.. But I guess those are anyway not being supported by Sonos (which is kinda sucks to be honest).

So

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James L.Answer

Retired Community Staff

Hey all,

This might be old news for some, but I’m happy to confirm that this issue has been resolved. :smile:

You should now be able to add your Apple Music accounts from an Android device to Sonos once again.

If anyone is still experiencing issues, please make sure you’ve fully updated both Sonos and Apple Music apps before attempting to add the account to Sonos.

If you still have issues, please get in touch with our customer care team.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

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Martin A

Lyricist II

I just ran into this issue. Luckily my wife has an iPhone so my issue is resolved. But this is tricky. You have a platfrom (Apple Music) not working on a competing device (Android) while using a 3rd Party app (Sonos). There's probably not much incentive for Apple to escalate a fix for competing devices if the issue lies with Apple. They would rather you have an iPhone. Google would rather you use YouTube Music so they may not feel a need to escalate a fix. And Sonos (if the issue is not on their end) gets hurt the most as people blame their software and their reputation gets damaged. I can't see Sonos risking their reputation for the thought of, “maybe they'll switch to Sonos Radio". Sonos relies on their software and agnostic approach to varies sources.

Hi Corey, could you describe step by step how you managed to add your Apple Music Account to your Sonos App on your wife’s iPhone pls? Would be highly appreciated! Martin

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Timothy F

Lyricist I

EASY FIX (Hope this helps for you too):

I had same issue with my Android phone and not being able to access apple music on Sonos system:

1. I removed Apple Music from Sonos app ( may not be necessary, but I did this trying to initially fix the problem)

2. Accessed Sonos through my iPad (running iOS 15.0)

3. Go to Settings / Services & Voice / + Add a Service, then add Apple Music to Sonos app.

Once I did this, I was able to access Apple music once again through my Android phone.

Hope this helps

M

Martin A

Lyricist II

EASY FIX (Hope this helps for you too):

I had same issue with my Android phone and not being able to access apple music on Sonos system:

1. I removed Apple Music from Sonos app ( may not be necessary, but I did this trying to initially fix the problem)

2. Accessed Sonos through my iPad (running iOS 15.0)

3. Go to Settings / Services & Voice / + Add a Service, then add Apple Music to Sonos app.

Once I did this, I was able to access Apple music once again through my Android phone.

Hope this helps

Thanks a lot Timothy - I’will try that !

R

RichardsP

Lyricist I

So I used my daughter's iPhone 8 to get around this. She has Apple Music via my family membership, logged into this on her phone with her Apple ID. I downloaded Sonos S2 on her phone, signed into my Sonos system using my Sonos login, found the existing system. I was able to add Apple Music seamlessly. Great, it works! But I'm still not happy. Why should we have to go through this inconvenient work around, whilst the tech companies we pay good money to for their products, are unable to provide what they say they can (without warnings that some things do not actually work)? Apple possibly have changed something so this problem exists. Sonos possibly should put more priority into resolving. But can we at least get acknowledgement in the app to say that Apple Music cannot be added as a service via Android at the moment, with some sort of fix ETA? Wouldn't hurt. Would grow some confidence at least. There must be a post-it note on a product backlog somewhere within Sonos or Apple offices..surely?

C

CoreyW

Lyricist I

I just ran into this issue. Luckily my wife has an iPhone so my issue is resolved. But this is tricky. You have a platfrom (Apple Music) not working on a competing device (Android) while using a 3rd Party app (Sonos). There's probably not much incentive for Apple to escalate a fix for competing devices if the issue lies with Apple. They would rather you have an iPhone. Google would rather you use YouTube Music so they may not feel a need to escalate a fix. And Sonos (if the issue is not on their end) gets hurt the most as people blame their software and their reputation gets damaged. I can't see Sonos risking their reputation for the thought of, “maybe they'll switch to Sonos Radio". Sonos relies on their software and agnostic approach to varies sources.

Hi Corey, could you describe step by step how you managed to add your Apple Music Account to your Sonos App on your wife’s iPhone pls? Would be highly appreciated! Martin

We already had the Sonos S2 app on my wife’s phone so we just added Apple Music using her phone. Once this was complete I was able to access Apple Music from my android’s Sonos S2 app.

N

natepyle

Lyricist I

Has there been any resolution to this issue that doesn't require an iOS device?

D

Doug Ames

Headliner I

Has there been any resolution to this issue that doesn't require an iOS device?

Not unless they’re keeping it secret.

And it’s not just any old iOS device required, it has to be a recent iOS device that can run the current S2 and Apple Music apps that are frequently updated to obsolete older devices.

M

Martin A

Lyricist II

Has there been any resolution to this issue that doesn't require an iOS device?

Not unless they’re keeping it secret.

And it’s not just any old iOS device required, it has to be a recent iOS device that can run the current S2 and Apple Music apps that are frequently updated to obsolete older devices.

I tried the workaround with two different iphones and it did not do the trick as the iphones default to their owners' Apple Id. Hence I have someone else's music library running on my sonos now...😡😭

Airgetlam

You’d need to log out of their account on their phone, in to yours, set up your Apple account on Sonos, then log back out of your account on their phone, and not in Sonos. That would leave your account logged in on your Sonos, and not on their phone.

Bruce

S

sabsizzle

Lyricist I

Created an account just to post here… My sonos app has been totally fine with my apple music for the last few years, then suddenly today I tried to play “my station” and it wouldn’t work. Lo and behold, I had to reauthorize my apple music and I have the same issue. I uninstalled the app and reinstalled it, same problem. This is super annoying.

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