In the Android app, when I try to add my existing Apple Music subscription.I hit the :“I’m already a member” buttonAnd then I get 1 second of spinner. But then I get a white screen forever: Forever whiteAnd AFAIS I can only add Apple Music via the Sonos app on the phone. I have no iOS device. I own a mac and Android devices.I’d have plenty of Linux devices.. But I guess those are anyway not being supported by Sonos (which is kinda sucks to be honest).So

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casaper

Contributor I

Answered

Can't add Apple Music on Android Sonos app

105 replies
5565 views

In the Android app, when I try to add my existing Apple Music subscription.

I hit the :

And then I get 1 second of spinner. But then I get a white screen forever:

And AFAIS I can only add Apple Music via the Sonos app on the phone. I have no iOS device. I own a mac and Android devices.
I’d have plenty of Linux devices.. But I guess those are anyway not being supported by Sonos (which is kinda sucks to be honest).

So

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James L.Answer

Retired Community Staff

Hey all,

This might be old news for some, but I’m happy to confirm that this issue has been resolved. :smile:

You should now be able to add your Apple Music accounts from an Android device to Sonos once again.

If anyone is still experiencing issues, please make sure you’ve fully updated both Sonos and Apple Music apps before attempting to add the account to Sonos.

If you still have issues, please get in touch with our customer care team.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

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jgatie

In that case why doesn’t Sonos say that, tell us how they are trying to resolve it, and give a possible time-frame? At least Sonos has recently acknowledged the problem, but It’s the lack of information causing frustration here.

Simple answer? They aren’t going to throw a partner under the bus. But if you read between the lines just a little, it’s easy to see what’s going on. As to a time frame? How is Sonos going to tell you how long it will take Apple to fix something?

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John B

Apple has a long and proud tradition of changing things that have impacts on others, with zero consultation and no warning. Whether the partner (in this case Sonos) can fix it themselves or needs to work with Apple depends on the nature of the change. Either way, it requires resource to be shifted from other tasks, and so Sonos will have had to prioritise against other developments.

I am confident it will get fixed (but not certain, after ‘on this mobile device’). But it would surprise me if this were a high priority for Sonos or something they wanted to throw a lot of resource at. I suspect most Apple Music subscribers use iOS not Android. Most of the Android users of Apple Music don’t need to add it because it’s already added. And those who do need to add it just need to borrow a relative or a friend with an iPad or iPhone for 5 minutes. Obviously that isn’t ideal, or acceptable long-term, but it means that hardly anybody needs to be seriously inconvenienced by this. Nobody looking objectively could think this should be a high priority for Sonos, even if Sonos can do something about it.

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Quise Luz

Lyricist I

Yup! Got my new Roam today, opened it up, only to find this issue. Sucks! Especially as a first time buyer into this ecosystem.

Only workaround I've found, which isn't going to be a solution for everyone, is to add a smart assistant like Google Voice or Alexa in my case...then go and add the Apple Music service in their app. Then I can just ask Alexa to play songs from Apple Music, using the Sonos device and control playback from either the Sonos App or Alexa app.

Sonos, if you're watching...this STILL isn't an acceptable solution as many have purchased these devices solely for their Apple Music integration and don't actually own iPhones 😒

Airgetlam

All indications suggest that the issue is on Apple’s side, not Sonos’. But I feel your pain, for sure.

Bruce

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Doug Ames

Headliner I

I suspect most Apple Music subscribers use iOS not Android. Most of the Android users of Apple Music don’t need to add it because it’s already added. And those who do need to add it just need to borrow a relative or a friend with an iPad or iPhone for 5 minutes. Obviously that isn’t ideal, or acceptable long-term, but it means that hardly anybody needs to be seriously inconvenienced by this. Nobody looking objectively could think this should be a high priority for Sonos, even if Sonos can do something about it.

One should never assume that one’s own limited experience and imagination is sufficient basis to judge what is or is not a problem for the many other people in the world. Read the threads here. It’s a problem for many. If it’s not a problem for you, that’s great for you, but not relevant to the rest of us!

T

TedTym

Lyricist III

Contact Sonos CEO Patrick Spence at ceo@sonos.com on behalf of all Android users to fix adding or reauthorizing Apple Music on an Android device.

The time has come to contact the CEO of Sonos, Patrick Spence. Mr. Spence is listed on the support page for Sonos to be contacted with issues. Just like everyone else who contacted Sonos support, I was told to add Apple Music via an IOS device. Support is fully aware of the problem, however will not admit how long the issue has been known.

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Timothy F

Lyricist I

Partial fix:. I create playlists and download the albums to my Android phone in Apple music, then do a search for the artist in Sonos app and it will bring up the album under MY MUSIC which I can then stream to my Sonos speakers. Bit of a pain but it does work.

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CoreyW

Lyricist I

I just ran into this issue. Luckily my wife has an iPhone so my issue is resolved. But this is tricky. You have a platfrom (Apple Music) not working on a competing device (Android) while using a 3rd Party app (Sonos). There's probably not much incentive for Apple to escalate a fix for competing devices if the issue lies with Apple. They would rather you have an iPhone. Google would rather you use YouTube Music so they may not feel a need to escalate a fix. And Sonos (if the issue is not on their end) gets hurt the most as people blame their software and their reputation gets damaged. I can't see Sonos risking their reputation for the thought of, “maybe they'll switch to Sonos Radio". Sonos relies on their software and agnostic approach to varies sources.

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RichardsP

Lyricist I

Was this problem introduced with the S2 app? I always used to be able to add Apple Music using my Android device, but cannot now. The only thing I changed recently was moving from the terrible S1 to the slightly less terrible S2. Or perhaps an update to the product (of which I think I've had a few) has introduced this?

What a pain eh..

Airgetlam

No, it is across both S1 and S2. Apple appears to have made a change, and is slow to fix the change that they made.

Bruce

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