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casaper
Contributor I
October 8, 2021
Answered

Can't add Apple Music on Android Sonos app

In the Android app, when I try to add my existing Apple Music subscription.

I hit the :

“I’m already a member” button



And then I get 1 second of spinner. But then I get a white screen forever:

 

Forever white


And AFAIS I can only add Apple Music via the Sonos app on the phone. I have no iOS device. I own a mac and Android devices.
I’d have plenty of Linux devices.. But I guess those are anyway not being supported by Sonos (which is kinda sucks to be honest).

So

 

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    James L.
    James L.Answer
    Retired Community Staff
    December 20, 2021

    Hey all,

     

    This might be old news for some, but I’m happy to confirm that this issue has been resolved. :smile:

    You should now be able to add your Apple Music accounts from an Android device to Sonos once again.

     

    If anyone is still experiencing issues, please make sure you’ve fully updated both Sonos and Apple Music apps before attempting to add the account to Sonos.

    If you still have issues, please get in touch with our customer care team.

    Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
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    105 replies

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    artweary
    Contributor I
    November 9, 2021

    The sonos android app still dishonestly indicates apple music can be added.  It can’t. I know this has cost them sales, at least to me.

    Ken_Griffiths
    Ken_Griffiths
    November 9, 2021

    The sonos android app still dishonestly indicates apple music can be added.  It can’t. I know this has cost them sales, at least to me.

    More of a software bug, rather than an element of dishonestly, in my view. The AM service can still be added by using Apple’s own devices and then all works fine on every device, including Android controllers.

    It’s just an ongoing issue with the Android controller by all accounts and it’s not clear to us users who needs to fix it, but the growing speculation at my house, is that Sonos have likely fired off a request to their partners and are still waiting for them to get their finger out and fix it for the Apple customer. 

      HighViolet
      Lyricist I
      November 10, 2021

      Any update on this from the Sonos guys? 

      Are they aware that something like 70% of all phones are android phones. Suggesting "use a friend's iPhone" is really not a realistic suggestion at all. As anyone who's ever used an iPhone would be able to tell you.  

      These are not cheap speakers. The level of 'service' and 'support' they're providing here is just a joke.

        BillinVa
        Lyricist III
        November 11, 2021

        I'm having the exact same issue as an Android use and it is EXTREMELY FRUSTRATING not to be able to connect to Apple.   

         

        I was also a big fan of Sonos streaming Apple for a couple of years and now this has happened.  Very disappointed that this issue has not been resolved!

         

        artweary
        Contributor I
        November 15, 2021

        Nope. That no longer works. Android app is broken. Sonos is taking their time “fixing” it. It’s not clear to me the company is serious about resolving the issue.

        My solution is no more Sonos products until this is fixed. I’d rather switch to speakers from a different manufacturer rather than commit myself to apple hardware. It’s more economical in the long run.

        johnpookie
        Contributor I
        November 16, 2021

        Also adding my extreme disappointment. Have enjoyed Sonos with Android and Apple music for years and now it is broken and what do we do? Just sell all our Sonos and move on? So disappointing. 

        jagoodwin80
        Lyricist I
        November 17, 2021

        There was an app update and… you still didn’t fix the glitch. Are you even trying?

        John B
        November 17, 2021

        There was an app update and… you still didn’t fix the glitch. Are you even trying?

        It is indeed the case that the latest update did not deliver every possible bug fix and requested enhancement. 

        Ken_Griffiths
        Ken_Griffiths
        November 17, 2021

        There was an app update and… you still didn’t fix the glitch. Are you even trying?

        I still ‘suspect’ it is not something that Sonos are in a position to fix in their own software - it’s far more likely that Apple needs to fix the matter at their end, with their partners.

        Doug Ames
        Headliner I
        November 19, 2021

        There was an app update and… you still didn’t fix the glitch. Are you even trying?

        I still ‘suspect’ it is not something that Sonos are in a position to fix in their own software - it’s far more likely that Apple needs to fix the matter at their end, with their partners.

        In that case why doesn’t Sonos say that, tell us how they are trying to resolve it, and give a possible time-frame? At least Sonos has recently acknowledged the problem, but It’s the lack of information causing frustration here.

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