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casaper
Contributor I
Oct 8, 2021 9:09 AM UTC
Answered

Can't add Apple Music on Android Sonos app

In the Android app, when I try to add my existing Apple Music subscription.

I hit the :

“I’m already a member” button



And then I get 1 second of spinner. But then I get a white screen forever:

 

Forever white


And AFAIS I can only add Apple Music via the Sonos app on the phone. I have no iOS device. I own a mac and Android devices.
I’d have plenty of Linux devices.. But I guess those are anyway not being supported by Sonos (which is kinda sucks to be honest).

So

 

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    James L.
    James L.Answer
    Retired Community Staff
    Dec 20, 2021 9:16 AM UTC

    Hey all,

     

    This might be old news for some, but I’m happy to confirm that this issue has been resolved. :smile:

    You should now be able to add your Apple Music accounts from an Android device to Sonos once again.

     

    If anyone is still experiencing issues, please make sure you’ve fully updated both Sonos and Apple Music apps before attempting to add the account to Sonos.

    If you still have issues, please get in touch with our customer care team.

    Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
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    105 replies

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    Airgetlam
    Airgetlam
    Nov 2, 2021 7:45 PM UTC

    Does your Mac laptop run iOS, or MacOS?

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    Bruce
    Barceloner006
    Barceloner006
    Lyricist I
    Nov 5, 2021 12:24 PM UTC

    This outgoing issue steps over the line of unlawful advertising. Sonos advertise his products as compatible with iTunes, however they have an ongoing issue that fails to deliver the advertised. I wonder if there is any way for us users to get a compensation based on this misleading advertising...

    Translate
    jgatie
    jgatie
    Nov 5, 2021 1:03 PM UTC

    This outgoing issue steps over the line of unlawful advertising. Sonos advertise his products as compatible with iTunes, however they have an ongoing issue that fails to deliver the advertised. I wonder if there is any way for us users to get a compensation based on this misleading advertising...

     

    What in the Wide Wide World of Sports is this supposed to mean?  The OP is having trouble adding Apple Music to Sonos on an Android device.  Which has less than nothing to do with frigging iTunes.

    Translate
    Marina86
    Lyricist II
    Nov 5, 2021 1:21 PM UTC

    Just wanted to let you guys at Sonos know that I’m still frustrated like many others.  

    We still can’t use the expensive Sonos speakers with Android device…

    You promised in advertising that it will work with Apple Music on Android. It doesn’t. You claimed this to be an issue of high priority.. it isn’t? 

    please fix it or let us know that you’re not working on it. 
    thx

    Translate
      jgatie
      jgatie
      Nov 5, 2021 2:08 PM UTC

      Just wanted to let you guys at Sonos know that I’m still frustrated like many others.  

      We still can’t use the expensive Sonos speakers with Android device…

      You promised in advertising that it will work with Apple Music on Android. It doesn’t. You claimed this to be an issue of high priority.. it isn’t? 

      please fix it or let us know that you’re not working on it. 
      thx

       

      I’ve been using Apple Music with Sonos on an Android device for years.  If I remember correctly, you need to add the Apple Music app to the device before adding it to Sonos or else the account won’t authenticate. 

      Translate
      Alex2003
      Contributor I
      Nov 6, 2021 8:56 AM UTC

      I've been using Sonos app with Apple Music on an Android device since January without any issue. Last week, I had to reauthorize my Apple account for the TV and Apple Music disappeared from the Sonos app. Very frustrating. Sonos need to give this issue more attention! 

      I phoned Sonos.....don't bother. The guy started by telling me that you can't use Apple Music on an Android device so hopefully he's not in charge of fixing the problem..…

      Expensive speakers which I can only listen to Sonos stations on and they keep skipping when playing.

      The guy told me, as a solution, to buy an iPhone or borrow a friend's phone! Hopeless. Actually, I have an iPhone for work but it won't let me sign in with another ID.

      Get this fixed please!

      Translate
      jwilliamadams
      Contributor I
      Nov 7, 2021 12:59 AM UTC

      Hey, I’m in the same boat. The only reason why I have Apple Music is because it works (worked) with Sonos, AND I have 20-years worth of personal music uploaded to iCloud.

      Does anyone know of another cloud music storage service that works with Sonos?

      Thanks!

      Translate
      Marina86
      Lyricist II
      Nov 7, 2021 11:12 AM UTC

      Just wanted to let you guys at Sonos know that I’m still frustrated like many others.  

      We still can’t use the expensive Sonos speakers with Android device…

      You promised in advertising that it will work with Apple Music on Android. It doesn’t. You claimed this to be an issue of high priority.. it isn’t? 

      please fix it or let us know that you’re not working on it. 
      thx

       

      I’ve been using Apple Music with Sonos on an Android device for years.  If I remember correctly, you need to add the Apple Music app to the device before adding it to Sonos or else the account won’t authenticate. 


      hi jgatie, thanks for your comment, but it doesn’t help. 
      Apple Music is on the Android device installed and works perfect on its own. 
      The problem is the same, as described by the TO. We can’t add the existing Apple Music account to the Sonos App. As Android has no Air Play, there is no possibility to play the music via the Sonos speaker. 
      br, Marina

      Translate
      Ken_Griffiths
      Ken_Griffiths
      Nov 7, 2021 11:33 AM UTC


      hi jgatie, thanks for your comment, but it doesn’t help. 
      Apple Music is on the Android device installed and works perfect on its own. 
      The problem is the same, as described by the TO. We can’t add the existing Apple Music account to the Sonos App. As Android has no Air Play, there is no possibility to play the music via the Sonos speaker. 
      br, Marina

      Presumably Sonos will have fired off a request to Apple to fix the issue at their end.. I suspect it’s a case of waiting for Apple to fix it.

      Translate
      Doug Ames
      Headliner I
      Nov 9, 2021 3:42 PM UTC

      I’ve been using Apple Music with Sonos on an Android device for years.  If I remember correctly, you need to add the Apple Music app to the device before adding it to Sonos or else the account won’t authenticate. 

      Yes, everybody know that. The problem is that it’s now impossible to add a new Apple Music link or re-authorize an existing one if you lose connection somehow.

      It’s obviously a low priority for both Sonos and Apple, because the problem has been outstanding for months, and Sonos has only recently acknowledged that it’s a bug after giving out pointless generic advice to people reporting the problem for months.

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