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casaper
Contributor I
October 8, 2021
Answered

Can't add Apple Music on Android Sonos app

In the Android app, when I try to add my existing Apple Music subscription.

I hit the :

“I’m already a member” button



And then I get 1 second of spinner. But then I get a white screen forever:

 

Forever white


And AFAIS I can only add Apple Music via the Sonos app on the phone. I have no iOS device. I own a mac and Android devices.
I’d have plenty of Linux devices.. But I guess those are anyway not being supported by Sonos (which is kinda sucks to be honest).

So

 

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    James L.
    James L.Answer
    Retired Community Staff
    December 20, 2021

    Hey all,

     

    This might be old news for some, but I’m happy to confirm that this issue has been resolved. :smile:

    You should now be able to add your Apple Music accounts from an Android device to Sonos once again.

     

    If anyone is still experiencing issues, please make sure you’ve fully updated both Sonos and Apple Music apps before attempting to add the account to Sonos.

    If you still have issues, please get in touch with our customer care team.

    Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
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    105 replies

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    Supernat10
    Lyricist I
    October 28, 2021

    Well just got home and unpacked my sonos arc, isn't this a disappointing first issue to run into. More disappointing that it's been an issue for many months apparently. You should not advertise Apple music support if you don't plan to support it. 

      qjy
      Contributor I
      October 29, 2021

      i have the same issue here. Tried to use my sisters iphone but it keeps saying it will use her apple ID for adding the service and i cant override with my own !

      this is terrible ! 

      artweary
      Contributor I
      October 29, 2021

      I contacted customer service this week and they gave absolutely zero assurance that apple music will be supported on  Android anytime soon. Why they keep advertising support is beyond me, and not really ethical - especially if you are buying the product under the expectation it will work.

      Since Apple Music has an exclusive license to some labels I really like, Sonos failure to provide android connectivity turns my speakers into bricks. My interim solution is to use headphones for apple and subscribe to a second service for sonos. That is cheaper than upgrading my sonos bricks and still gives me a library to use speakers for most things.  Upgrading or buying additional sonos products is out of the question until this is resolved.

      I also contacted apple, and they punted the issue to sonos. 

      Does anyone from sonos monitor these forums?  Maybe they could give a target date for resolution? Or at least be honest and flat out deny support for apple music. 

       

        Airgetlam
        Airgetlam
        October 29, 2021

        It’s more than likely that no one in CS has an inkling as to not only what the issue is, but which group is changing code to fix the issue. Much less when that code is written, tested, and released. 

        Sonos does have forum moderators who pass back information to the development team, and I would feel fairly confident that timelines for perspective fixes are not shared with them, either. 

        Bruce
          Doug Ames
          Headliner I
          October 30, 2021

          I think the guy that maintains Sonos software is on vacation right now, and they don’t want to re-assign the other guy that writes software for the new products. :grinning:

            Airgetlam
            Airgetlam
            October 30, 2021

            Could be.  They may be the same coder that does TruePlay validation for new Apple devices, too ;) 

            Bruce
            the_league
            Lyricist I
            October 31, 2021

            Anyone from Sonos able to give an eta for a fix?

            Airgetlam
            Airgetlam
            October 31, 2021

            Sonos, as a rule, does not provide ETAs, I wouldn’t hold my breath. 

            Bruce
            TabarnacST
            Lyricist II
            November 1, 2021

            Hi @casaper 

            Welcome to the Sonos Community!

            We are aware of this new issue of being unable to add Apple Music to Sonos via an Android device and we are currently investigating it, though we have no estimate for when this will be resolved.

            Unfortunately, the only workaround we know of is to use an iOS device to add Apple Music - no help to you, I know.

            I will update this topic thread once we have fixed the issue.

             

            What’s the status on this?  I am trying to trial Apple Music and the fact that I can’t add is to my Sonos services is frustrating.  As others have mentioned here, it should be announced if you aren’t going to support Apple Music through the Android app. 

            ABintheUK
            Lyricist I
            November 2, 2021

            Just to add another wrinkle to this: info on Sonos controllers says an “IOS device” will be able to add Apple music on Sonos, but that’s not true.  It has to be an iPhone, a Mac laptop won’t do it.  

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