In the Android app, when I try to add my existing Apple Music subscription.I hit the :“I’m already a member” buttonAnd then I get 1 second of spinner. But then I get a white screen forever: Forever whiteAnd AFAIS I can only add Apple Music via the Sonos app on the phone. I have no iOS device. I own a mac and Android devices.I’d have plenty of Linux devices.. But I guess those are anyway not being supported by Sonos (which is kinda sucks to be honest).So

C

casaper

Contributor I

Answered

Can't add Apple Music on Android Sonos app

105 replies
5564 views

In the Android app, when I try to add my existing Apple Music subscription.

I hit the :

And then I get 1 second of spinner. But then I get a white screen forever:

And AFAIS I can only add Apple Music via the Sonos app on the phone. I have no iOS device. I own a mac and Android devices.
I’d have plenty of Linux devices.. But I guess those are anyway not being supported by Sonos (which is kinda sucks to be honest).

So

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James L.Answer

Retired Community Staff

Hey all,

This might be old news for some, but I’m happy to confirm that this issue has been resolved. :smile:

You should now be able to add your Apple Music accounts from an Android device to Sonos once again.

If anyone is still experiencing issues, please make sure you’ve fully updated both Sonos and Apple Music apps before attempting to add the account to Sonos.

If you still have issues, please get in touch with our customer care team.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

Show previous replies

Archie1972

Lyricist II

Can't believe it, received my first sonos product yesterday, a beam gen 2 and thought today I'd treat myself to a streaming service, after looking around decided to go for apple music as they could offer me 3 months free (would have preferred amazon but no 3 months offer for me).

Set everything up came onto sonos app tried adding my account but was just seeing a white screen??, decided to Google and came across all these issues everyone else is experiencing, I literally cannot believe it, how hard would it have been to put a message in the app saying they are experiencing an issue with setting up on android devices currently?.

I only use android phone and tablet so am stuck with a subscription I can do nothing with, what am I going to do, listen to music through my phone speaker lol.

Please hurry up and fix this, thanks.

Ken_Griffiths

Can't believe it, received my first sonos product yesterday, a beam gen 2 and thought today I'd treat myself to a streaming service, after looking around decided to go for apple music as they could offer me 3 months free (would have preferred amazon but no 3 months offer for me).

Set everything up came onto sonos app tried adding my account but was just seeing a white screen??, decided to Google and came across all these issues everyone else is experiencing, I literally cannot believe it, how hard would it have been to put a message in the app saying they are experiencing an issue with setting up on android devices currently?.

I only use android phone and tablet so am stuck with a subscription I can do nothing with, what am I going to do, listen to music through my phone speaker lol.

Please hurry up and fix this, thanks.

You can perhaps cancel your free Apple Music subscription and switch to this (3-months free) link for Amazon Music HD/UltraHD Unlimited service instead…it appears to be cheaper too in the longer term.

www.amazon.com/music/unlimited

Maybe use both …and decide which service you prefer in 3 months time.

Archie1972

Lyricist II

Thanks for the reply, just realised my lg TV has an apple music app so can still listen to music through the beam that way, it actually sounds OK, will do until hopefully it's fixed.

ratty

until hopefully it's fixed.

by Apple.

S

suzieanne

Lyricist I

Sonos - sort this out - it’s been going on for months now.

I, along with many on this thread have expensive Sonos speakers and an Apple Account that are currently redundant. And all you can say is ‘we’re aware of the problem...and then tell me to use an iPhone’. Why you think I have an Andriod and an IPhone is anyone’s guess!!

J

jeremy.belz

Lyricist I

Hello,

I hope i will announce you some good news because I Had exactly the same issue with sonos and Apple music and now, it seems to work For me with the 13.4.1 version.

I also reset my mobile for other reason last week, so maybe the issue has been fixed by this reset factory, I don't really know. But surely by one of these operations

jgatie

Sonos - sort this out - it’s been going on for months now.

I, along with many on this thread have expensive Sonos speakers and an Apple Account that are currently redundant. And all you can say is ‘we’re aware of the problem...and then tell me to use an iPhone’. Why you think I have an Andriod and an IPhone is anyone’s guess!!

Considering some have downloaded a beta version of Apple Music for Android and successfully loaded it to Sonos without any update to the Sonos app, we can pretty much rule out this being a problem with Sonos.