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dcass
Contributor I
February 21, 2025
Answered

Can no longer connect to Plex

  • February 21, 2025
  • 46 replies
  • 3170 views

As of a couple days ago I can no longer connect to PLEX.   I get
“Something went wrong. Try Again” when click on artists from my favorites
and

“No content items available” when clicking on Plex icon

I can cast to my sonos speakers from the Plex app (not plexamp) on my computer.

If gone through all the suggested steps I could find from the internet.  I guess my question is to see if anyone else is experiencing it or if it's just me (and for how long).  If its everyone, then hopefully its (another) screw up and they’ll get around to fixing it eventually.

 

super frustrating that something that has worked for years just stopped working especially when its the reason I went with Sonos.

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Best answer by Pools-3015

There was a firmware update this week that has to be initiated by the user. If you have not updated, I would suggest starting there.

There is also no need to use the plex server. You just need to point Sonos to the local library in order to play your files.

46 replies

Lyricist I
May 25, 2025

Using Music Library is only an option if you are local to your music share. Plex provides remote access and is invaluable if you have Sonos systems in multiple locations. This used to work fine but is now unusable. Browsing Plex library works intermittently but playing any content always fails with dropped connections.

I should also point out that Plexamp app works remotely so it does appear to be an issue with Sonos app. My current workaround for Sonos Move in remote location is to just connect with bluetooth and use Plexamp on my phone.

I would love to see this issue get some attention.

Corry P
Sonos Staff
May 26, 2025

Hi ​@faso 

You may find better luck with a service such as ibroadcast.com - they let you upload your own music and stream it for free. You can add the same account to multiple Sonos systems, and none of them will rely on local conditions at another location. YouTube Music will allow the same.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
Lyricist II
June 7, 2025

It’s disappointing that the upshot appears to be “Plex playback no longer works with Sonos”.Search? Sure, we’ll let you do that. Load all the tracks into the queue? Yeah, why not. Actually play anything? Nah, forget it.

Is there actually a good, working alternative? I only ever signed up to Plex because I very quickly hit the 65k music library limit when I started ripping my CDs. All the suggestions I’ve seen so far involve streaming from a separate device (phone, PC, etc). At that point, I could stream to any smart speaker and no longer have to keep swearing at the still not completely fixed Sonos app.

106rallye
June 7, 2025

Did you try streaming to Sonos from Plexamp?

Lyricist II
June 11, 2025

Did you try streaming to Sonos from Plexamp?

The whole point of using Plex is that it is meant to be integrated into the Sonos app. Literally the only reason I bought Plex. I love my wife, But she is not… mmm… very technical. Two apps to do a thing? Not a chance. She finds all the changes and unreliability of the Sonos app itself hard enough to deal with. 🤣

 

Not sure if it was today’s Sonos update or the Plex server update or my tinkering but 🤞Plex now works with Sonos again. Yay. I’d still prefer some way to just expand the local library to infinite size but Sonos users can’t be choosers. 

Lyricist I
June 21, 2025

Plex amp app drop on playback or only plays one song to my Sonos devices. :( anyone figure out how to fix this? 

Lyricist II
July 21, 2025

Samsung s21+ Phone, Plexamp, Sonos Move

Is this the problem that others are facing:

I can stream music, stored on my PC, to my phone via Plexamp.

I can (in most instances) view my music library through the Sonos app and stream it to my Sonos Move speakers. Sometimes I have to refresh the Plex option in Sonos.

I can no longer stream my music to my Sonos Move Speakers using the Plexamp app. When I’m in the Plexamp app, I can stream music to my phone. When I select the casting symbol, the Plexamp app “finds” the Sonos Move option. When I select that, the play > icon whirls and then stops. Or, alternatively, I get the dreaded “Could not switch to player”!!!

I thought the issue may have something to do with my phone being on 5Ghz and Sonos being on 2.4Ghz (???) but after turning off 5Ghz on the router, no change

Do we have a solution? Or is it Plex’s problem?

Collaborator I
July 21, 2025

Samsung s21+ Phone, Plexamp, Sonos Move

Is this the problem that others are facing:

I can stream music, stored on my PC, to my phone via Plexamp.

I can (in most instances) view my music library through the Sonos app and stream it to my Sonos Move speakers. Sometimes I have to refresh the Plex option in Sonos.

I can no longer stream my music to my Sonos Move Speakers using the Plexamp app. When I’m in the Plexamp app, I can stream music to my phone. When I select the casting symbol, the Plexamp app “finds” the Sonos Move option. When I select that, the play > icon whirls and then stops. Or, alternatively, I get the dreaded “Could not switch to player”!!!

I thought the issue may have something to do with my phone being on 5Ghz and Sonos being on 2.4Ghz (???) but after turning off 5Ghz on the router, no change

Do we have a solution? Or is it Plex’s problem?

I have exact same issue but using iOS to ERA100 pair. Have never got it to work. Resorted to airplay from Plexamp. Plexamp uses airplay 1 so is lossless over airplay. 

Lyricist I
August 12, 2025

I have the same situation that just started today after accidentally updating the new plex on my iphone. The music library is no longer available to view in Plex on ios, only through plexamp which Sonos does not show as a service available to add.

Trending Lyricist I
August 15, 2025

Same problem here. After Sonos loosing the ability to search local libraries, which is absurd. I had to look for another solution, and Plex solved that problem, until it stopped working recently. Everything is up to date here, Plex remote access works, I can search the Plex library, but nothing plays.