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dcass
dcass
Contributor I
February 21, 2025
Answered

Can no longer connect to Plex

  • February 21, 2025
  • 46 replies
  • 3170 views

As of a couple days ago I can no longer connect to PLEX.   I get
“Something went wrong. Try Again” when click on artists from my favorites
and

“No content items available” when clicking on Plex icon

I can cast to my sonos speakers from the Plex app (not plexamp) on my computer.

If gone through all the suggested steps I could find from the internet.  I guess my question is to see if anyone else is experiencing it or if it's just me (and for how long).  If its everyone, then hopefully its (another) screw up and they’ll get around to fixing it eventually.

 

super frustrating that something that has worked for years just stopped working especially when its the reason I went with Sonos.

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    Best answer by Pools-3015

    There was a firmware update this week that has to be initiated by the user. If you have not updated, I would suggest starting there.

    There is also no need to use the plex server. You just need to point Sonos to the local library in order to play your files.

    46 replies

    maenpaa
    maenpaa
    Contributor I
    February 21, 2025

    Same problem. Nothing seems to help. 

    Pools-3015
    Pools-3015Answer
    Prodigy I
    February 21, 2025

    There was a firmware update this week that has to be initiated by the user. If you have not updated, I would suggest starting there.

    There is also no need to use the plex server. You just need to point Sonos to the local library in order to play your files.

      dcass
      dcassAuthor
      Contributor I
      February 21, 2025

      First off - thanks for replying.

      ill look into the firmware today - thanks!
      as for plex - I’ve put so much work into the curation (artwork, metadata, etc…) I’m hoping I can preserve all that.

        dcass
        dcassAuthor
        Contributor I
        February 21, 2025

        FIRMWARE UPDATE WORKED!
        THANK YOU!

        Pools-3015
        Pools-3015
        Prodigy I
        February 21, 2025

        You’re welcome!

          maenpaa
          maenpaa
          Contributor I
          February 21, 2025

          Sonos & Plex updates and firmwares didnt solve this prolblem. Cant search songs from Plex to Sonos.

            dcass
            dcassAuthor
            Contributor I
            March 11, 2025

            aaaand I’m back - “Couldn’t Play “xxxxx”. Couldn’t connect to Plex. error for everything

             

            I’ve made sure sonos firmware is up to date and plex server is up to date

             

            removed Plex as a service and re-added and re-authorized it.  It is able to show my plex library, but same error every time.

             

            other services work just fine

             

            anyone else having issues?

              DAB247
              Lyricist I
              May 13, 2025

              Did we ever find a solution to this problem?

              dcass
              dcassAuthor
              Contributor I
              May 13, 2025

              Nope - of course not.  What a joke.

                Corry P
                Corry P
                Sonos Staff
                May 13, 2025

                Hi ​@dcass 

                Welcome to the Sonos Community!

                I too have had an issue with playing or accessing Plex from my Sonos system, but it is not the fault of Sonos - after a change of ISP (Internet Service Provider), my new provider utilises CGNAT (technical, but a way for multiple users to use a single public IP address, or switch between a pool of them, anyway) which Plex explicitly state in their support pages that they do not support. To bypass this issue (if indeed your ISP does utilise CGNAT - please search for whether they do or not), I believe you would need to pay extra for a static public IP address (which, to be clear, comes with it’s own security concerns).

                Personally, I can get Plex playing on my Sonos system if I disable and then re-enable Remote Access in my Plex server’s settings, and re-authorise Plex in the Sonos app all within the space of a couple of minutes. I will be once again unable to play once my ISP switches my public IP for another, which may only take them several minutes. If you can replicate this behaviour, then it is likely that you are hitting the same restriction as I am. I do recommend you ask your ISP (or Google it) if they use CGNAT.

                As a workaround, I can only repeat what ​@Pools-3015 suggested - point Sonos to the folder where Plex is also pointed and play using Music Library rather than the Plex service (only really suitable if you have less than ~65K songs).

                I hope this helps.

                 

                "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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