Can no longer connect to Plex

Same problem here.  Sonos does show the album art when I switch to Plex but when I go to play a tune it fails.  When I select shuffle it tries to play four tunes, failing each time.

Sonos/Plex worked fine for several years, and then it started to be less reliable.  I would have to press play several times to get it to work.  Usually, it became less reliable with a software update where they added more features to Sonos.  It was as if they were overloading the system with new features and playing Plex became more unreliable with each update until it stopped working altogether. 

My library is too big to play directly in Sonos, which is the reason I moved to Plex.

When I called Sonos they had me try several things and when the computer script stopped giving things to try they told me it was a Plex problem and they couldn’t help me anymore.  The person I was talking to had no clue about Plex.

Like many users, the Sonos Music Library is a non-starter for me because of its limits. I gave it up a decade ago. Plex was a great solution to this problem -- until the 2024 Sonos app re-design ruined it (and many other things).

Now I have a problem that seems to be the opposite of most people here: I can access Plex through Sonos with no trouble, and if I search for an artist or album and then drag and drop it into the Sonos queue, it plays perfectly. What I CANNOT do is browse my library. For example, I search for Miles Davis under “artist’ and Plex tells me there are 42 albums. I click on that search result and the infamous “unable to browse music” appears. So if you know precisely which album you want to hear, everything is dandy. If you want to browse an artist, or even browse the whole library, forget about it. Interestingly, this is true on the windows desktop controller and not just on iOS devices.

I keep hoping Sonos will get around to fixing this -- because I’m an idiot, that’s why. I got my first Sonos in 2005 and the hardware keeps improving while the software has gotten worse every single year. If there was a good alternative, I’d have jumped ship long ago. Sigh.

New Sonos update and finally Sonos works with Plex.  They told me that the problem was with Plex when I called but it was a Sonos update that fixed the problem.  What a way to treat a loyal customer.  Why wasn’t this problem fixed four or five years ago when it first showed up?  When it first showed up you could easily try again and Plex would work.  With every update it became harder to get Plex working until finally it stopped working all together.

I’m having the same problem. All Sonos components are updated to the latest. Removing and readding the Plex service doesn’t help.

I had the issue that browsing Plex library worked, while playing did not. I learned, that I had to configure Plex “Remote Access” in Plex server configuration as “Manually specified port” and then manually configure my router so that the private port and public port used the same port number (and it was possible to confirm this at Plex server “Remote Access”-configuration.

That is all double Dutch to me, a humble end user :-)

I also cannot play anything from Plex anymore, getting the error ‘No content items available’

this is so frustrating.  same thing here and i’m pretty technical; i bought sonos because it ‘just worked’ but for months this ‘one song works’, ‘no jk, it doesn’t work anymore’, ‘ok now it works’, “jk its not working again’, ‘ok sonos likes this different album so imma play that one for you instead’.

yes i am using a variety of tricks; plexamp on my hard-wired computer where plex is running, trying the windows sonos app on same; using my phone sonos app, using my phone plexamp app…

same issue on all.it was just say ‘sorry’ and blow through all 12 tracks on an album giving me an error for each one.

• latest plex
• stereo pair play 1s, using sonosnet connection
• latest SONOS software updates and controller updates,
• all music is 44k/FLAC uncompressed (shouldn’t that be the easiest stuff to play???)  right now its playing an eye-watering FLAC/24 bit rip without so much as a single issue.

what is going on sonos??  never had this problem until the last year or so and i’ve been very patient hoping it will go away.

Not being a user of Plex myself, I’m not a ton of help, but am curious...what did Sonos Support say, when you callled in with your issue? It’s jhard to tell from your post if you received those responses here in the forums, or via a phone call.

Thank you for re-raising this. I too have lost access to my entire NAS music library too, as seen by Plex. I look forward to a resolution. 

Until enough folks CALL Sonos support this won't be a high priority.

Posting here isn't worthless but has far less impact on the developers priority list.