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6802439
Trending Lyricist I
September 22, 2023
Answered

Can no longer browse My Cloud

  • September 22, 2023
  • 27 replies
  • 4003 views

Out of the blue, my S2 system no longer connects to My Cloud, where all my digital music files are stored. The drive itself is fine and functions independently. When I select My Cloud Home I get an error message telling me the My Cloud account needs to be reauthorized. When I click ‘reauthorize’ it brings up a new screen telling me my account cannot be found. 
Interestingly, when I go the the list of a-z Music Services listed in the system menu My Cloud Home is not there. 
I’ve got used to the seemingly endless full outages with  my cloud services on sonos but according to the website, everything is online.

 

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Best answer by 6802439

Had a reply from WD Customer Support informing me that “We would like to inform you that starting on September 20th the existing My Cloud Home configuration to the Sonos app will be removed.
However, you can enable local access and set the folder path containing the music on the My Cloud Home device.”

They recommend I use Samba (SMB) to access My Cloud through the Music Library function. 
This means all my (50+) playlists will be useless

27 replies

Show previous replies
AmyVCT
Trending Lyricist I
September 27, 2023

I've read this thread as I have the same problem, but I'm on S2. I don't understand how to fix the connection between Sonos and My Cloud Home. Please can someone write it in really simple language?

    controlav
    controlav
    Lead Maestro
    September 28, 2023

    I've read this thread as I have the same problem, but I'm on S2. I don't understand how to fix the connection between Sonos and My Cloud Home. Please can someone write it in really simple language?

    You can’t. WD killed the My Cloud service to Sonos on Sept 20.

    You need to treat your WD device like a regular hard drive and set it up using the Sonos app on PC.

    Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
      AmyVCT
      Trending Lyricist I
      September 28, 2023

      That's what I mean, how do I get Sonos to play music from My Cloud as if it were a storage hard drive? The email I received from WD said I can continue to use the music on My Cloud via Sonos, by changing the settings/path. I followed their instructions but it didn't work. 

      AmyVCT
      Trending Lyricist I
      September 28, 2023

      Had a reply from WD Customer Support informing me that “We would like to inform you that starting on September 20th the existing My Cloud Home configuration to the Sonos app will be removed.
      However, you can enable local access and set the folder path containing the music on the My Cloud Home device.”

      They recommend I use Samba (SMB) to access My Cloud through the Music Library function. 
      This means all my (50+) playlists will be useless

      I want to do this - change the folder path and enable local access but I don't know how to!

        6802439Author
        Trending Lyricist I
        September 28, 2023

        Had a reply from WD Customer Support informing me that “We would like to inform you that starting on September 20th the existing My Cloud Home configuration to the Sonos app will be removed.
        However, you can enable local access and set the folder path containing the music on the My Cloud Home device.”

        They recommend I use Samba (SMB) to access My Cloud through the Music Library function. 
        This means all my (50+) playlists will be useless

        Why would your playlists now be useless? What format are they? Where are they stored?

        Sonos do a pretty great job of dynamically fixing up the paths to music files when the upper levels of the path change due to machine/share changes.

        I originally had a Segate NAS which connected via the Music Library, then that drive corrupted and I was forced to buy a new drive. When I set up the new MYCloud I couldn’t use the music library as before and needed to use the MyCloud Home function. This worked in as much as I could access the files and play the music but all my Sonos playlists wouldn’t work because it was looking for the non-existent music library. The tracks appeared as grey icons. I laboriously went through all the playlists replacing the greyed tracks with their MyCloud Home - blue icon equivalent. I’m now assuming once I manage to connect back to MyCloud through the music library (which is so far proving impossible), I’ll be back to square one, having to reverse all my previous work?

          6802439Author
          Trending Lyricist I
          September 28, 2023

          That's what I mean, how do I get Sonos to play music from My Cloud as if it were a storage hard drive? The email I received from WD said I can continue to use the music on My Cloud via Sonos, by changing the settings/path. I followed their instructions but it didn't work. 

          I’m struggling with this. Their instructions involve adjusting the settings on the drive - which I can’t do because it says the connection is ‘Direct’ rather than ‘Local’. I’ve ended up setting up a new ‘local user’ but none of the pathway addresses I put into Sonos’s music library setup work

            AmyVCT
            Trending Lyricist I
            September 28, 2023

            Solved!

            I spoke to Dmitri D at WD tech support today and they talked me through it using remote assistance. I had to use a Windows or Mac PC, open an Internet browser and write a direct address/IP address: http://mycloud-xxxxxx to access the My Cloud Admin settings. Sign in. Switch Local Network Access to On (it was off). 

            Then open my Sonos App

            Settings

            System

            Music Library

            Music Library Set Up

            Add Shared Music Folder

            Type the path //MYCLOUD-XXXXXX/YOURCLOUD

            (Substitute with your details)

            Then Update Music Index.

            Hey Presto - my music now plays from 'Music Library'

              6802439Author
              Trending Lyricist I
              September 28, 2023

              Solved!

              I spoke to Dmitri D at WD tech support today and they talked me through it using remote assistance. I had to use a Windows or Mac PC, open an Internet browser and write a direct address/IP address: http://mycloud-xxxxxx to access the My Cloud Admin settings. Sign in. Switch Local Network Access to On (it was off). 

              Then open my Sonos App

              Settings

              System

              Music Library

              Music Library Set Up

              Add Shared Music Folder

              Type the path //MYCLOUD-XXXXXX/YOURCLOUD

              (Substitute with your details)

              Then Update Music Index.

              Hey Presto - my music now plays from 'Music Library'

              Can I just check that path?

              //MYCLOUD(in caps?)-XXXX(something like 192.168.1.123 or 80AP8AB?)/YOURCLOUD(the name of the folder eg. MUSIC or username?)

              AmyVCT
              Trending Lyricist I
              September 29, 2023

              I think it's

              //MYCLOUD-XXXXXX/the name of your music folder

              XXXXXX is the LAST 6 LETTERS/NUMBERS OF YOUR MYCLOUD SERIAL NUMBER FOUND ON THE BOTTOM OF YOUR MYCLOUD

                6802439Author
                Trending Lyricist I
                September 29, 2023

                Ahhh!

                This almost works, instead of the error message saying it can’t find the computer. I get an error message saying it’s unable to add the music share to the music library (900).

                Does it have anything to do with the fact I control MyCloud from a desktop (Mac), where as Sonos is controlled by my phone app?

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