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6802439
Trending Lyricist I
September 22, 2023
Answered

Can no longer browse My Cloud

  • September 22, 2023
  • 27 replies
  • 4003 views

Out of the blue, my S2 system no longer connects to My Cloud, where all my digital music files are stored. The drive itself is fine and functions independently. When I select My Cloud Home I get an error message telling me the My Cloud account needs to be reauthorized. When I click ‘reauthorize’ it brings up a new screen telling me my account cannot be found. 
Interestingly, when I go the the list of a-z Music Services listed in the system menu My Cloud Home is not there. 
I’ve got used to the seemingly endless full outages with  my cloud services on sonos but according to the website, everything is online.

 

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Best answer by 6802439

Had a reply from WD Customer Support informing me that “We would like to inform you that starting on September 20th the existing My Cloud Home configuration to the Sonos app will be removed.
However, you can enable local access and set the folder path containing the music on the My Cloud Home device.”

They recommend I use Samba (SMB) to access My Cloud through the Music Library function. 
This means all my (50+) playlists will be useless

27 replies

Airgetlam
Airgetlam
September 22, 2023

Those circumstances certainly suggest that the My Cloud account authorization server, run by Western Digital, is down. Have you reached out to them directly?

Bruce
    6802439Author
    Trending Lyricist I
    September 22, 2023

    No, I haven’t. I got spooked when I saw MY Cloud Home no longer listed as a Music Service and thought it might no longer be supported 

    skeck
    Avid Contributor I
    September 22, 2023

    Same here 

    Airgetlam
    Airgetlam
    September 22, 2023

    Not impossible, Western Digital has been making changes over the last several months, but unlikely without prior notification. Unfortunately, Sonos has no control there. I’d give them a call. 

    Bruce
      6802439AuthorAnswer
      Trending Lyricist I
      September 25, 2023

      Had a reply from WD Customer Support informing me that “We would like to inform you that starting on September 20th the existing My Cloud Home configuration to the Sonos app will be removed.
      However, you can enable local access and set the folder path containing the music on the My Cloud Home device.”

      They recommend I use Samba (SMB) to access My Cloud through the Music Library function. 
      This means all my (50+) playlists will be useless

        beynym
        World-Class Superstar
        September 25, 2023

        I never used the MyCloud Home as a Sonos music service. From day one I've put all of my music files in the folder Public, had Sonos index that folder and haven't had any issues since then. In short: I've used it as a “classic” NAS, bypassing all the "specialties” of the MyCloud Home.

          controlav
          controlav
          Lead Maestro
          September 25, 2023

          Had a reply from WD Customer Support informing me that “We would like to inform you that starting on September 20th the existing My Cloud Home configuration to the Sonos app will be removed.
          However, you can enable local access and set the folder path containing the music on the My Cloud Home device.”

          They recommend I use Samba (SMB) to access My Cloud through the Music Library function. 
          This means all my (50+) playlists will be useless

          Why would your playlists now be useless? What format are they? Where are they stored?

          Sonos do a pretty great job of dynamically fixing up the paths to music files when the upper levels of the path change due to machine/share changes.

          Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
            skeck
            Avid Contributor I
            September 25, 2023


            However, you can enable local access and set the folder path containing the music on the My Cloud Home device.”

            They recommend I use Samba (SMB) to access My Cloud through the Music Library function. 
            This means all my (50+) playlists will be useless

            This is the way I used it for years

            Using the Music Library  to access the public folder 

            Then they changed it so you couldn't use smb1 (or whatever its called)

            I was then forced to use the mycloud home service  and now its gone 😒 

              controlav
              controlav
              Lead Maestro
              September 26, 2023

              This is the way I used it for years

              Using the Music Library  to access the public folder 

              Then they changed it so you couldn't use smb1 (or whatever its called)

              I was then forced to use the mycloud home service  and now its gone 😒 

              Are you still on S1? SMB 2/3 has been supported on S2 for years now. You also don’t need to use SMB at all if the files are on the same PC as the Sonos app.

              Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
                skeck
                Avid Contributor I
                September 26, 2023

                This is the way I used it for years

                Using the Music Library  to access the public folder 

                Then they changed it so you couldn't use smb1 (or whatever its called)

                I was then forced to use the mycloud home service  and now its gone 😒 

                Are you still on S1? SMB 2/3 has been supported on S2 for years now. You also don’t need to use SMB at all if the files are on the same PC as the Sonos app.

                Yeah unfortunately I'm still on S1 as I have old stuff 

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