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Can no longer browse My Cloud

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Out of the blue, my S2 system no longer connects to My Cloud, where all my digital music files are stored. The drive itself is fine and functions independently. When I select My Cloud Home I get an error message telling me the My Cloud account needs to be reauthorized. When I click ‘reauthorize’ it brings up a new screen telling me my account cannot be found.
Interestingly, when I go the the list of a-z Music Services listed in the system menu My Cloud Home is not there.
I’ve got used to the seemingly endless full outages with my cloud services on sonos but according to the website, everything is online.

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6802439Answer

Trending Lyricist I

Had a reply from WD Customer Support informing me that “We would like to inform you that starting on September 20th the existing My Cloud Home configuration to the Sonos app will be removed.
However, you can enable local access and set the folder path containing the music on the My Cloud Home device.”

They recommend I use Samba (SMB) to access My Cloud through the Music Library function.
This means all my (50+) playlists will be useless

Airgetlam

Those circumstances certainly suggest that the My Cloud account authorization server, run by Western Digital, is down. Have you reached out to them directly?

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Bruce

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6802439Author

Trending Lyricist I

No, I haven’t. I got spooked when I saw MY Cloud Home no longer listed as a Music Service and thought it might no longer be supported

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S

skeck

Avid Contributor I

Same here

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Airgetlam

Not impossible, Western Digital has been making changes over the last several months, but unlikely without prior notification. Unfortunately, Sonos has no control there. I’d give them a call.

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Bruce

6

6802439AuthorAnswer

Trending Lyricist I

Had a reply from WD Customer Support informing me that “We would like to inform you that starting on September 20th the existing My Cloud Home configuration to the Sonos app will be removed.
However, you can enable local access and set the folder path containing the music on the My Cloud Home device.”

They recommend I use Samba (SMB) to access My Cloud through the Music Library function.
This means all my (50+) playlists will be useless

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B

beynym

World-Class Superstar

I never used the MyCloud Home as a Sonos music service. From day one I've put all of my music files in the folder Public, had Sonos index that folder and haven't had any issues since then. In short: I've used it as a “classic” NAS, bypassing all the "specialties” of the MyCloud Home.

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controlav

Lead Maestro

Had a reply from WD Customer Support informing me that “We would like to inform you that starting on September 20th the existing My Cloud Home configuration to the Sonos app will be removed.
However, you can enable local access and set the folder path containing the music on the My Cloud Home device.”

They recommend I use Samba (SMB) to access My Cloud through the Music Library function.
This means all my (50+) playlists will be useless

Why would your playlists now be useless? What format are they? Where are they stored?

Sonos do a pretty great job of dynamically fixing up the paths to music files when the upper levels of the path change due to machine/share changes.

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Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

S

skeck

Avid Contributor I

However, you can enable local access and set the folder path containing the music on the My Cloud Home device.”

They recommend I use Samba (SMB) to access My Cloud through the Music Library function.
This means all my (50+) playlists will be useless

This is the way I used it for years

Using the Music Library to access the public folder

Then they changed it so you couldn't use smb1 (or whatever its called)

I was then forced to use the mycloud home service and now its gone 😒

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controlav

Lead Maestro

This is the way I used it for years

Using the Music Library to access the public folder

Then they changed it so you couldn't use smb1 (or whatever its called)

I was then forced to use the mycloud home service and now its gone 😒

Are you still on S1? SMB 2/3 has been supported on S2 for years now. You also don’t need to use SMB at all if the files are on the same PC as the Sonos app.

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Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

S

skeck

Avid Contributor I

This is the way I used it for years

Using the Music Library to access the public folder

Then they changed it so you couldn't use smb1 (or whatever its called)

I was then forced to use the mycloud home service and now its gone 😒

Are you still on S1? SMB 2/3 has been supported on S2 for years now. You also don’t need to use SMB at all if the files are on the same PC as the Sonos app.

Yeah unfortunately I'm still on S1 as I have old stuff

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