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6802439
Trending Lyricist I
September 22, 2023
Answered

Can no longer browse My Cloud

  • September 22, 2023
  • 27 replies
  • 4003 views

Out of the blue, my S2 system no longer connects to My Cloud, where all my digital music files are stored. The drive itself is fine and functions independently. When I select My Cloud Home I get an error message telling me the My Cloud account needs to be reauthorized. When I click ‘reauthorize’ it brings up a new screen telling me my account cannot be found. 
Interestingly, when I go the the list of a-z Music Services listed in the system menu My Cloud Home is not there. 
I’ve got used to the seemingly endless full outages with  my cloud services on sonos but according to the website, everything is online.

 

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Best answer by 6802439

Had a reply from WD Customer Support informing me that “We would like to inform you that starting on September 20th the existing My Cloud Home configuration to the Sonos app will be removed.
However, you can enable local access and set the folder path containing the music on the My Cloud Home device.”

They recommend I use Samba (SMB) to access My Cloud through the Music Library function. 
This means all my (50+) playlists will be useless

27 replies

Show previous replies
AmyVCT
Trending Lyricist I
September 29, 2023

No, that's not the issue. I use the Sonos App and MyCloud Home App on my phone and tablet. But I had to do the MyCloud fix by computer then Sonos reconfiguration by mobile App. When I was on the chat available from the WD website, they did remote viewing of my computer screen to help me. It really was a good service.

    6802439Author
    Trending Lyricist I
    September 29, 2023

    They’ve said they’re going to call but in the meantime they keep sending me links to their (quite vague) How To tutorials.

    Did you have to set up a new local user to get Local Access to work?

    AmyVCT
    Trending Lyricist I
    September 29, 2023

    No I didnt have to set up a new local user. I told them I'd tried the how to tutorials and nothing seem to work and it was too complicated anyway. I was on Chat for 20mins when it dropped out, they them called me straight away. The technician didn't know Sonos and WD had been disconnected, but it didn't stop him from helping me.

      6802439Author
      Trending Lyricist I
      October 10, 2023

      Used the WD callback service to finally resolve this issue. Turns out, the problem was Sonos being unable to access the password protected space. Once the files were moved the the Public folder - Sonos could connect - much to everyone’s surprise 

      Pathway: //MYCLOUD-xxxxxx/Public

        stevetivey
        Contributor II
        October 24, 2023

        Thank you to everyone who has contributed to this discussion. Like someone above I used a Seagate with music library seamlessly for years. Then the Seagate wore out and I replaced with Mycloudhome. I gave up with the smb issue and used the app rather than the music library which was very inferior.

        Then they stopped the app working. 
         

        This thread is the answer and I now have music library back . I have spent hours over three years with this. Not sure who fixed the problem but this is great. 

          Antony.
          Lyricist I
          October 30, 2023

          I uses the plex service to add the shared folders with music to my Sonos s1 app.

          106rallye
          106rallye
          October 30, 2023

          This is also a solution for larger libraries since Sonos has a 65k limit. Now if only Plex would allow for a folder view in the Sonos app.

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