Boost missing in new updated sonos app May 7th 2024

Tried adding screen shots of the usual messages ie system not found something went wrong etc 

Come on Sonus get your ... act together. Oh screenshot s could not be added...something went wrong !

So 4 years or so ago, I had 3 Play 5s, 2, Play 3s, 2 Connects, and a Move and a 3000sqft home with 5 Orbis, 1 hub and 4 spokes. Whenever I would try to play stuff everywhere the system became flaky. Devices would randomly appear and disappear, changes in volume on one device would stop all the others, and, basic system sluggishness.

When I called support, their solution was simple. Buy a Boost. I did and it fixed everything. Snappy response, no more slugishness or negative performance.

That was of course until this new app.

I have reset the poor thing a least 20 times and tried to add it back in the last two apos but this is what consistently happens. The apps finds the newly reset Boost (wired directly to the router, of course); prodeeds to add it to the system; determines the Boost needs a firmware update which it does successfully; reports that the Boost has beeb added.

Sadly, the system details report it is unavailable.

Sonos support had me try connecting one of the other devices to the wired ethernet (of course, connected directly to a port on the router) but that basically took me back 4 years. Whenever I would try to play stuff everywhere the system became flaky. Devices would randomly appear and disappear, changes in volume on one device would stop all the others, and, basic system sluggishness.

Most recent app doesn't fix anything, the behavior is the same.

Additionally my Onkyo Amp which has a “works with SONOS” feature whereby playing through the Connect connected to it would previously turn on the amp and play the connect feed automatically. Opps, broke that too.

My only guess at why this new app sucks so bad is that the CEOs son just got his degree in programming and was giving this chance to show his digital metal. Results apparent.

As far as finding your missing Boost goes, try tapping the fear in the upper right. This should display the “available” devices in you system. Now tap the “manage” link at the top of the list on the right.

If your system is like mine your Boost will probably be the 1st device in the list but it's status says “unavailable”. There may be a “fix it” button present. For me, when I click it, the system tries but the reports “something went wrong.” Nice, huh. No error code just that cryptic message.

Also suspect that once included in the system devices cannot revert to the old app, even when sideloaded. So, we're stuck. Hitched to the good or bad updates.

Does Sonus listen ??

All very irritating...

I'm facing the same. My 300's were stuttering and the boost would not reconnect after the update.

I've had to hard reset my Arc, Sub & 300's. After starting from scratch and reconnecting everything back, the boost was found and registered to the system but is only showing Unavailable under "About your system"

Turning the status lights on/off works on everything except the boost. I have no idea whether or not it's working.

@Sonos are you listening to us? 

I’m thinking……. “NO” …. ?!?

Following my comment from earlier this week, I can confirm the Boost is working. But this can only be verified by my Eero app, as its showing all the speakers are wired (I have only wired the Boost)

The Boost is still "Unavailable" on the Sonos app and can NOT be accessed

I don’t know what I can add to this thread but Sonos is definitely not the company it was 10 years ago.  Issuing an app or software update and not suggesting, anywhere that I saw, to “remove the Boost” has caused me a few hours of frustration on  a system that was so dependable for a long time.  I think the new regime is feeling the financial pressure of trying to get the stock price up and turning out some very buggy and lame software at the same time.  Although I commited to Sonos a long time ago, I cannot in good faith recommend their products to any of my friends.

After removing the Boost and wiring one of my Play 1’s directly to the Orbi Router everything seems to be back to normal.

Thanks to all of you who helped on this journey.