Boost missing in new updated sonos app May 7th 2024

MY BOOst problem aa well. It says unavailable but appears to work

My understanding is that Boost is still functional but not visible in the new app. This can be proven using your system with the new and old app versions at the same time. In my case, my wife’s iphone  automatically updated her Sonos app, and Boost appears to her as “Not available”, while I rolled-back the app to the old S2 version in my Android phone, and Boost appears as “Connected” and all speakers attached to it.

That means that SonosNet is still working, even though you can not “see” it in the new app.

Same here. I have switched back to the old app from APKmirror as advised by others in the community. The Boost is registered now.

Strangely my boost is missing from the mobile app. BUT showing in my desktop app!!!

But I have lost my music Library. spend over 2 hours in a queue to be told time capsule is out dated and I need a new NAS drive…...Thanks for the heads up SONOS

Boost unavailable on ios and android. Disconnected power, and system lost on re connect. Eventually reconnected system boost still not found but system working tho slow to recognise controls, music, volume etc. Poor.

New app supposed to be better...I don't think so and system has unfortunately always been temperamental.

Should add trueplay not working properly or at all on the main system and still not available at all on android. WHY ? conflict issues with Alexa too.

Shame because sound is great when the system works properly.

Hi Reporting on the same issue.  

Several random disconnects happening on my 18 devices system after the app and firmware upgrades.  Unbearable to say the least…

After reading this thread I checked and found out my Boost was missing from the app System, although still active in my router map.  My Boost is connected directly to my router and acting as the main wired unit and broadcasting to the others. Result: choppy connection with devices dropping out and stopping to play.

Today I disconnected the Boost and power it down, this connected my system directly to my Mesh network (Netgear Orbi 850) and after a few minutes it connected in full all devices through my mesh network.  Since then, no dropouts or disconnects.

I’m happy to have the system back again, but utterly bitter about Sonos communication on the forced obsolescence of my Boost, which has been the cornerstone of my expansive system for years. Not to mention that more information about the shortcomings of this update.

now the question, would I get a trade-up discount for my no longer useful Boost? At least an explanation on future lifecycle plans?

Mixed feelings here from loyal Day-1 Sonos user…

Regards, Dexter

I called in on Boost issues since I upgraded to Eero Mesh.  The first answer from support was an unsupported config change on Eero. The next time I called in they gave me a ‘workaround’ to setup bridge mode which wiped out my Wifi. I had tor reset to original and reconfigure. I asked if I should eliminate the boost to fix the problem with speakers dropping out. They said “maybe”!  Bad support especially since I provided diagnostic output from Sonos app for each call. I worked my life in software, network and OS support teams for HP, Sun, Oracle,Dell but I gave up on them.. My issue was intermittent dropouts of  speakers in 5.1 setups. And, like you, my router map always shows all speakers present and connected via boost hardwired to the primary router. So this looks like a boost issue, app issues, or boost coexisting in mesh env. They know they have an issue and won’t own up to it is my best guess. I guess I’ll try eliminating the boost at some point. Really really disappointed in this company and am upset I spent THOU$ANDS on these speakers and worse - recommended to others who purchased. Now I own THEIR problems too!!!

Just adding my voice to this. Have also lost my Boost and therefore my Sonos system is unstable and I have an expensive bit of kit I can no longer use. Sonos need to start owning this mess. I feel like we’re getting nothing back. Even emailing the CEO doesn’t even get you an auto-reply. 
 

any ideas on where we start with getting all these problems fixed?

Same issue as the rest of you all - boost is missing and like many of you I tried a reset and no joy. The new app is horrible. They need to republish the old app and make this new one a “beta” and optional for those willing to test it for them while they get it working. This whole experience has completely damaged the reputation of Sonos.