Boost missing in new updated sonos app May 7th 2024

My understanding is that the Boost (and therefore, SonosNet) is no longer functional with the new app. I have two Boosts that showed up as "Unavailable" after the update, and the "Network" is only my home WiFi - no SonosNet anywhere. I read somewhere else in these forums that the idea is to go with WiFi only for this new app - that SonosNet was - surprise! - inferior and had known issues, but I am far too frustrated with everything Sonos at this point to go digging for the posts I read.

If my understanding is incorrect, please advise, although the Boost will not fix a terrible app.

Beyond unbelievable that there was no mention in the update introduction emails of the Boost's functionality going away and the devices thereby becoming paperweights.  Bitterly ironic that I bought the first Boost to deal with dropouts and then added another one later for the same issue. It improved the dropout situation, but then the app started to become impossibly glitchy.

I understand! I have some tech knowledge but I’m no expert. The last time I got a new cell phone, I asked the man in the store to set it up for me. I was really afraid of messing it up and being left without phone service. I did watch him carefully and ask questions and I have since set up an iPad with cell service on my own, so I feel a little more confident that I could set the next phone up myself. But I definitely understand that feeling of not wanting to mess up some tech that’s working well! 

I read somewhere in all this mess that Sonos was suggesting users could attach one speaker to the router via an Ethernet cable and substitute that for the Boost to continue using SONOSNET. But I believe the newest speakers (Era line, which I don’t own) are WiFi only like the Roam and Move. I seem to recall, before the app update, seeing a list of devices that the new app would support and noting that the Boost wasn’t listed, but I didn’t know what that would mean in terms of functioning. 

in connection with another Boost thread here, I turned off the Boost to see what would happen to the speakers, and the ones on Sonosnet just automatically reconnected via Wi-Fi and continued to work. I’m keeping that in mind for the (possibly near) future in case SONOSNET disappears.

I feel that Sonos is making some assumptions that everybody has a really robust Wi-Fi system that provides a strong signal everywhere in their home, and also that most people are using streaming services and no longer listen to their own collections. While this may be the case in the future, I don’t think it’s fair to assume that it exists now, and it’s certainly not the case for me.

Exactly same problems with boost waited three hours over two calls ,gave up obviously big issue,s with new update

Just came home after a trip and was looking forward to listening to some music but nether my boost or speakers show up in Android or Windows app….

Very disappointing to say the least - are Sonos testing the software updates they send out at all????

I tried for a long time to use Sonos speakers directly without Boost but they was impossible to get to work reliably - when I bought the Boost all problems where gone and everything worked as one would expect it to.

If Sonos no longer supports boost I will abandon the brand for something more robust….

Tritpost…. I hear you loud & clear…. I absolutely love my Sonos system BUT… this situation is truly testing my patience and loyalty….. but tbh, I’m still hopeful?!?

C’mon Sonos please …. Don’t let us down !

🙏🏽🤞🏽🙏🏽

I just spoke to someone at Sonos over phone (UK). He advised he’s spoken to several people over the last week, some have been unable to use their system with boost and others (like me) are luckier and just unable to see Boost on their system in the app.

He said there’s no plan for Sonos to make Boost unusable and it will likely be fixed in an update coming up. However he also mentioned this happened in the past with the Bridge which started to cause issues with newer updates and so you had to get a Boost instead.

They also said the lowest spec router in todays market provides a connection many times quicker than the wired setup. Even if this is true, one of the selling points of the Boost was that it uses a different signal type to WIFI which reduces interference. In a house of 4+ like mine where everyone is streaming films, podcasts, online gaming…etc at the same time, the Boost gives me a much better connection.

Hopefully this all gets fixed in the upcoming weeks!

Lost my boost too. Impacted my entire speaker system. Tried a reset and new app won’t let me. Argh!

I have the same problem but see the boost in the "System" output but it says "Unavailable". Yet another bug with this app update.