Boost missing in new updated sonos app May 7th 2024

Thank you !

please forgive my ignorance I’m just not very tech savvy …. 
May I ask another question please that’s probably obvious to you guys …. Sorry but …. when I open “about my system” and I scroll down it tells me what I have in my entire Sonos setup …. the last line on each of my products listed Play1 R Play1 L and Play 5 (Not Roam or Move) it states “WM SONOSNET” can I ask please …… does this actually mean that my “Boost” IS ACTUALLY connected to my system ?

I was sure in the old app the “Boost” was listed as per my other products and as it’s no longer visible on the “List” I had assumed it had disappeared… but only this evening I have noticed the “WM SONOSNET” line in my product list !

any comment would be greatly appreciated!

🤷🏼‍♂️

many thanks! 

Hi everyone! 
Actually running two play1 and one Playbar and 1 Roam and a boost..

I did the update just as you all and lost the use of my app on my iPhone but not in my ipad… 

I thought the app on phone was buggy so I uninstalled it several times.. sometimes it worked but the app was totally not working normally.. 

And I noticed that my boost and my roam were missing.. I tried to reboot the Boost.. then the app on iPhone worked again and bugged again.. and the roam was still missing.

all updates were made.. but my system was still down..

and I decided to cut out the boost…. And miraclously All my speakers went back…

Clearly the boost is not welcome anymore.

@Sonos  have you any clue/reason about that?

Yes I think so… i had to phase out my boost in order to get all my speakers back…😩

@106rallye - Thanks for letting me know. Saves me wasting my time :-)

In the end I’ve managed to downgrade the app on android so it’s using S2 16.1

I obtained the instructions from an earlier post and will post them, below.

I now have a functioning boost, NAS Library and 2 x Play 3’s. The Play 1 however won’t install without the software update. And as I’m unsure whether that includes updating the app again I’m not risking it until they fix this stupid release they’ve let out into the wild.

Here’s the instruction for rolling back the app on android:

re-install procedure :
-First remove Sonos App v 80.xx
-Download apk file ; link : https://www.apkmirror.com/apk/sonos-inc/sonos-for-android/sonos-for-android-16-1-release/sonos-16-1-2-android-apk-download/
-Make sure you have Astro File manager for Andriod (or download the App from the play Store).
-Close all internet comm. (Wifi & mob.data)
-Open Astro File manager and execute the downloaded .apk file → Give Astro the nesessary permissions → Sonos v 16.1 App will be installed again (brown/gold SONOS icon) !
-Disable in het settings menu of the Play Store - Network preferences → choose ‘Do NOT update Apps automatic’.
-Open internet comm. (switch Wifi ON)
-Open Sonos App v16.1 → gog te Settings - System - Systemupdates : turn it OFF.
 

Just as a follow up to my last post. It was due to the S2 app not supporting the Bridge that I had to upgrade to the Boost. Now they seem to be saying that the Boost won’t be supported by the v80 app update (or, presumably, any subsequent). That’s two products essentially bricked by software updates as opposed to them being useless. Do Sonos publish any end of life timelines for products or are they just in the habit of ditching them when they can’t make new software compatible?

Taking out the Bridge and the Boost, I now have only 1 x Play 1 and 2 x Play 3. Are they in danger of being retired too? (that’s a rhetorical for most on here...hoping someone at Sonos would like to contribute).

Experiencing the Same problem. Post most recent update (black icon), on Mobile Phones under “About My SONOS System” all the information about the Boost is showing but the term “Unavailable” is set against the Boost entry. On the PC, which does not seem to have the most recent update (orange icon) the Boost information is showing and the term unavailable is replaced with the location in the house.

Yes, you’re understanding it correctly. If you see SONOSNET, then your Boost is actually still working, even though it’s not listed as part of your system. I have the same issue.
 

As mentioned by some other users on this thread, if you are able to access your router website, the Boost is still showing up there as a device attached to your router. All of my plugged in Sonos devices show up on the router pages as being on the Ethernet. I also have two Sonos Roams which can’t connect to the Ethernet, and on the router page, they show up as connected to WiFi.

If you’re not sure how to access your router’s website to look at the router pages, post something here and maybe we can help guide you.

Thank you VERY much for taking the time to enlighten me !

due to my lack of technical skills I’m reluctant to even try to access my (Plusnet) router details incase I screw-up and lose my entire network!

Our router was installed (perfectly) by an engineer who also installed our fibre from Plusnet here in the U.K. (Scotland) some time ago ….. the very thought of ME logging in to this fills me with dread !

I’m sure many of you guys find this laughable and I do understand why you would. 
I think stick with the advice given above and be grateful that I now know my Boost is actually connected to my system and simply not visibly listed. 
Thank You “Trad99”

I have the latest generation of Sonos Boost and I had to turn it off, so the speakers were again visible in the IOS Sonos App. 

Ah ok, thanks BobCH !

much appreciated!