Boost missing in new updated sonos app May 7th 2024

Boost can not be registered 

I was told by support that the Boost is not working under the new app. It appears in the old app so I’m not convinced they know what they are talking about!

Hi All

Same problem here.
Added each component separately - Boost, Play 1 and 2 x Play 3. Each, were “seen” by the app and walked through the install process. But I see nothing in products afterwards. The only way I see the Boost is via System Settings \ Manage \ About My System. On that page I can scroll down and see the Sonos System Info text. It shows the Boost but states it’s “unavailable”. On my Router I can see the boost with a valid IP address and shown as connected via ethernet.

This is a major problem made worse by the fact that I cannot see my music library network path via the “Networks / My Networks / Manage Networks” function of the app. So, overall, an “invisible” boost, no other visible products and no network path to my NAS anymore. Before this update came out it was all fine and dandy.

If anyone hears of a fix for this, please post. When I next get a chance I’m going to try roll back to the last version of the app.

Out of interest, does anyone know if the older bridge is still supported.

I replaced the bridge with the boost, a couple of years ago. But if it’s essentially a brick now, can I use my old bridge to connect to the NAS library instead?

I’m in the middle of an upgrade from S1 to S2. I replaced the Connects (with Ports) and installed 2 Amps.

There was a range issue. One of the Amps was too far away. The Boost has always been a great solution.

I went back to install a Boost, but before I could, my S2 app updated. This new screwy app will not let me install the boost (purchased new from Sonos about 3 months ago). Once I realised the Boost wouldn’t work, I went back with a Port. I figured the Port could serve as a (very expensive) Boost.

But guess what!? The new Sonos App won’t let me add the Port!!! I tried over and over. “There’s a problem installing this Port” or “We are unable to confirm the pin code”. This Port is brand new purchased direct from Sonos.

After repeated failed attempts, I’m giving up. My customer is having a party and I promised a good system. (I’ll never promise anything about Sonos again). 

My next plan is to go back, reinstall the old Connects on S1, downgrade the Amps to S1, and then install the Boost. My customer will lose AirPlay, but at least the system will work.

I can’t beleive Sonos is putting us through this. I’ve been recomending Sonos for over a decade and I’m starting to think it’s in my customers’ best interest if I switch to HEOS.

I’m so dissappointed in Sonos. And I’m angry that I’m having to make repeated service calls to do a job (install a Boost) that should have taken 10 Minutes.

I’m also also concerned about reputablility of a company that has a policy of discontinuing support for a product (Boost) that Sonos sold 3 months ago!!! Will they discontinue support on the Amps, the Ports, or their other products next month? How could I be sure? How can I trust and recomend Sonos now?

You’ld have to downgrade to S1. But S1 should work with the Boost

Me too 

I was for more than one hour with Sonos support, the issue is the Boost, which is not supported anymore with the new version of the App. They officially don’t know about the issue, but as soon as I requested the support they asked me to disconnect the Boost and it worked.

There is no time-frame for the solution and the support spoke about the support of obsolete products!

“they asked me to disconnect the Boost and it worked” 

sorry, can you explain?!?

@Hove1 The Bridge is S1 only, so not usable on S2.