I cannot add BBC Sounds to my content services.I found my address was set to Norway (an issue in itself) and corrected it. No joy, I removed the app, restarted my phone and reinstalled the app. No joy, I have no problem finding a place to add the service - there seem to be several of them - it simply is never listed.Maybe the only solution is to deleted my entire Sonos profile and start over with a different email address - maybe one of my ,co,uk ones. But, I shouldn’t have to do that!

At last!So:Ensure the account has the correct countryTurn off all Sonos devices and phones & tablets running the Sonos AppWait at least 15 minutesWith luck it will be fixed!

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cats_five

Contributor I

Answered

BBC Sounds - cannot add content service

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I cannot add BBC Sounds to my content services.

I found my address was set to Norway (an issue in itself) and corrected it. No joy,
I removed the app, restarted my phone and reinstalled the app. No joy,
I have no problem finding a place to add the service - there seem to be several of them - it simply is never listed.

Maybe the only solution is to deleted my entire Sonos profile and start over with a different email address - maybe one of my ,co,uk ones. But, I shouldn’t have to do that!

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cats_fiveAnswer

Contributor I

At last!

So:

Ensure the account has the correct country
Turn off all Sonos devices and phones & tablets running the Sonos App
Wait at least 15 minutes
With luck it will be fixed!

UKMedia

Can you confirm that the address that you changed was within your Sonos profile in www.sonos.com? If yes, it would be worth powering down your devices for 30 secs and retrying after they boot back up. Please don’t factory reset your devices or delete your account, this will reduce the diagnostic information available to Sonos support.

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Remember: Sometimes Red Wine helps :)

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cats_fiveAuthor

Contributor I

My sonos.com account was the only place I could find to change it - it doesn’t seem to appear in the app on either my phone or my tablet.

I powered down both the phone & the tablet for well over a minute to no avail. Did you intend me to power down the speaker as well?

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UKMedia

My sonos.com account was the only place I could find to change it - it doesn’t seem to appear in the app on either my phone or my tablet.

I powered down both the phone & the tablet for well over a minute to no avail. Did you intend me to power down the speaker as well?

Yes please, sorry for not being clear.

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Remember: Sometimes Red Wine helps :)

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cats_fiveAuthor

Contributor I

Still no joy.

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UKMedia

Still no joy.

It can take up to 15 mins for the change in address to have an impact. Can you try one more time please.

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Remember: Sometimes Red Wine helps :)

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cats_fiveAuthorAnswer

Contributor I

At last!

So:

Ensure the account has the correct country
Turn off all Sonos devices and phones & tablets running the Sonos App
Wait at least 15 minutes
With luck it will be fixed!

Translate

G

gshacklock

Lyricist II

I also have the problem of not being able to add the BBC sounds app to my content services. I changed my profile address to the UK - I noticed this was default set to the USA - and I’ve turned the speaker off and on and I’ve turned my phone off and on and finally made sure the speaker (era 100) had the latest software update but still I cannot add BBC sounds. And yes I live in the UK. I shall call Sonos support on Monday unless anyone on this forum can help me. thank you.

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UKMedia

It can sometimes take 15 - 20 mins for the change of location to be effective, please try adding again.

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Remember: Sometimes Red Wine helps :)

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gshacklock

Lyricist II

I've now waited almost 24 hours and the problem remains.

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UKMedia

I've now waited almost 24 hours and the problem remains.