I cannot add BBC Sounds to my content services.I found my address was set to Norway (an issue in itself) and corrected it. No joy, I removed the app, restarted my phone and reinstalled the app. No joy, I have no problem finding a place to add the service - there seem to be several of them - it simply is never listed.Maybe the only solution is to deleted my entire Sonos profile and start over with a different email address - maybe one of my ,co,uk ones. But, I shouldn’t have to do that!

At last!So:Ensure the account has the correct countryTurn off all Sonos devices and phones & tablets running the Sonos AppWait at least 15 minutesWith luck it will be fixed!

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cats_five

Contributor I

Answered

BBC Sounds - cannot add content service

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I cannot add BBC Sounds to my content services.

I found my address was set to Norway (an issue in itself) and corrected it. No joy,
I removed the app, restarted my phone and reinstalled the app. No joy,
I have no problem finding a place to add the service - there seem to be several of them - it simply is never listed.

Maybe the only solution is to deleted my entire Sonos profile and start over with a different email address - maybe one of my ,co,uk ones. But, I shouldn’t have to do that!

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cats_fiveAnswer

Contributor I

At last!

So:

Ensure the account has the correct country
Turn off all Sonos devices and phones & tablets running the Sonos App
Wait at least 15 minutes
With luck it will be fixed!

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cats_fiveAuthor

Contributor I

I've now waited almost 24 hours and the problem remains.

I had to turn absolutely

everything off - the speaker (all speakers if you have more than one), and stop the app running on both my phone & tablet.

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gshacklock

Lyricist II

Yes I've turned absolutely everything off and back on again including the era 100 itself of course, my phone, internet router and everything that's connected to my network. I've reinstalled the sonos app. I've flowed all the instructions on the sonos help page and all the instructions on this forum too. I give up now and if sonos cant help me on monday - when their help line opens - the era 100 is going back for a refund. (Bought from john Lewis by the way which is a relief as they have a no quibble return policy. ) no offense to anyone but please no more posts on this subject unless you really have something useful to help me.

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