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p_wats
Enthusiast I
Oct 23, 2020 2:59 PM UTC
Answered

Audio glitches with Youtube Music via the Sonos App?

Since the switch to Youtube Music (from Google Play Music), has anyone else noticed audio glitches periodically in the music they listen to via Youtube Music in the the Sonos App?

Every so often in a song I get a quick static glitch sound. This does not happen with other sources, like Sonos Radio or Bandcamp. 

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    Mark P
    Mark PAnswer
    Retired Sonos Staff
    Oct 29, 2020 9:14 PM UTC

    Hi @p_wats.

    Welcome, thank you for reaching back to Sonos Community.

    I would like to recommend calling our customer phone support on this so you can be assisted with more thorough and in-depth troubleshooting steps.

    If you need help with any other information, please be sure to let us know.

    Help others find useful content by clicking the like button and selecting the best answer to your question
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    chrunck
    Trending Lyricist I
    Sep 20, 2021 2:12 AM UTC

    I'm having this problem as well. I mostly listen to local music, so I don't know how long it's been going on for, but the past couple weeks it's been really bad. Like someone else said, it's like a CD skipping. 

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    Ken_Griffiths
    Ken_Griffiths
    Sep 20, 2021 9:33 AM UTC

    I'm having this problem as well. I mostly listen to local music, so I don't know how long it's been going on for, but the past couple weeks it's been really bad. Like someone else said, it's like a CD skipping. 

    Perhaps go onto briefly outline your network setup and others here might be able to suggest some things to maybe try to rectify the issue. Just need to know things like make/type of router, WiFi channels in use, if using a SonosNet setup, other access points and if you use any ‘managed’ switches etc. or alternatively you could contact and speak with Sonos Support via this LINK, but before doing that submit a diagnostic report the next time the issue occurs and make a note of its reference for the Staff to take a look at whilst they are attempting to troubleshoot the matter with you.

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    chrunck
    Trending Lyricist I
    Sep 20, 2021 3:12 PM UTC

    Yeah I don't think so. It works flawlessly playing music from my local computer or from other streaming services. It's definitely something to do with YouTube Music and not my setup. 

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      Ken_Griffiths
      Ken_Griffiths
      Sep 20, 2021 3:39 PM UTC

      Yeah I don't think so. It works flawlessly playing music from my local computer or from other streaming services. It's definitely something to do with YouTube Music and not my setup. 

      Maybe contact the YTM support desk - I’m in the U.K. and it’s working okay here, so it might just be a local issue, or perhaps less-likely, an account-linking issue.

      edit: Note there are no reported issues with the services, as shown here on the status page:

      https://status.sonos.com

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      MODOG737
      Lyricist I
      Oct 4, 2021 6:36 PM UTC

      I have the same issue with YouTube music as well.   High pitched static chirp every once in a while.  On all 4 play 1 and one play 5.

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        pomegran
        Lyricist I
        Oct 5, 2021 3:59 PM UTC

        Thank god other people are getting this too - I don’t feel so alone!  I’m getting glitches in YouTube Music sound all the time - having to switch to my Amazon Prime (Free) Music channel.  I would drop YouTube Music if I could, but I only pay for YouTube Premium to get rid of ads on YouTube.

        Seems this isn’t going to be solved anytime soon ...

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          Quing
          Lyricist I
          Oct 12, 2021 11:12 AM UTC

          I have the same issue. It’s like a sudden electric shock which could give people heart attack

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            Nickn
            Lyricist I
            Oct 14, 2021 5:04 PM UTC

            I feel sane finding this thread i have been dealing with this for a while also. I guess i won't waste time anymore chasing my tail with support if this is a wide spread issue. 

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            Agentvenom00
            Lyricist I
            Oct 17, 2021 4:30 PM UTC

            Same here! I was losing my damn mind trying to figure this out. Turns out, I'm not alone. But, also, sadly.....I'm not alone. Wish they could resolve this for all of us. It used to work just fine! 😫

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            chrunck
            Trending Lyricist I
            Oct 19, 2021 4:02 AM UTC

            I've been talking to the YTM support desk like someone suggested, and supposedly they're going to send my comments to the specialist team. I'm not holding my breath, but maybe if more people submit tickets they'll do something about it.

             

            I'd just cancel my YTM subscription, but like someone else above, I mainly subscribe for ad free YouTube. There's no way I can go back to watching ads on YouTube again. 

             

            Edit: oh and I also sent them a link to this thread, but I don't know whether they read it. 

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