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p_wats
Enthusiast I
October 23, 2020
Answered

Audio glitches with Youtube Music via the Sonos App?

  • October 23, 2020
  • 110 replies
  • 4309 views

Since the switch to Youtube Music (from Google Play Music), has anyone else noticed audio glitches periodically in the music they listen to via Youtube Music in the the Sonos App?

Every so often in a song I get a quick static glitch sound. This does not happen with other sources, like Sonos Radio or Bandcamp. 

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    Best answer by Mark P

    Hi @p_wats.

    Welcome, thank you for reaching back to Sonos Community.

    I would like to recommend calling our customer phone support on this so you can be assisted with more thorough and in-depth troubleshooting steps.

    If you need help with any other information, please be sure to let us know.

    110 replies

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    jacky zhu
    Lyricist I
    October 22, 2021

    Just wanna ask, is this problem solved? I think I'm also having the same issue. 

    chrunck
    Trending Lyricist I
    October 23, 2021

    Not solved, and not likely to be solved. Here’s the answer I got back from the support desk:

     

    “I just heard back from our specialized team just now. I know this isn't the answer you were hoping for, and I sincerely wish I had a better one to provide. However, the concerns that have been reported were deemed to be beyond our support boundary.”

    controlav
    controlav
    Lead Maestro
    October 23, 2021

    Not solved, and not likely to be solved. Here’s the answer I got back from the support desk:

    “I just heard back from our specialized team just now. I know this isn't the answer you were hoping for, and I sincerely wish I had a better one to provide. However, the concerns that have been reported were deemed to be beyond our support boundary.”

    Was this from Sonos support (which would make sense), or Google (which would confirm they don’t give a rip)?

    Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
      chrunck
      Trending Lyricist I
      October 23, 2021

      Sorry, forgot to add that. It's from the YTM support desk.

        xtremeaddiction
        Lyricist II
        October 24, 2021

        I have spoken to Youtube Music support this morning and it has been suggested that the problem is on the Sonos side of the link and not something YTM can resolve from their side. 

         

        If this is the case, then Sonos really need to get this sorted its very frustrating. 

         

        I have submitted diagnostics and noted the reference on the other thread.  

        Ken_Griffiths
        Ken_Griffiths
        October 24, 2021

        So not a very positive outcome from the YTM Support Desk Staff then.

        Did the YTM Staff not say that they would put in a formal request from their end to Sonos, (if they had not done so already), as I understand that is what normally happens between partner services?

        Also, it’s most unusual for one partner to publicly say that it’s the other partners fault - most just say that’s it’s an issue they’re aware of and they are working on with their partner service to get fixed.

          ajp303
          Lyricist I
          October 28, 2021

          Similar issue here. Whenever I first play a YouTube music track it will skip what sounds like about a 1/4 of a beat roughly every 10-15 seconds. I usually let it continue playing for about 2 minutes then start the same track from the beginning and the problem goes away. 

          This is happening both with the S1 app with Play 5 gen 1 and S2 with Arc.

          Ken_Griffiths
          Ken_Griffiths
          October 28, 2021

          Similar issue here. Whenever I first play a YouTube music track it will skip what sounds like about a 1/4 of a beat roughly every 10-15 seconds. I usually let it continue playing for about 2 minutes then start the same track from the beginning and the problem goes away. 

          This is happening both with the S1 app with Play 5 gen 1 and S2 with Arc.

          I’m from the U.K. too and currently ‘out and about’ in the Midlands area with a Sonos Roam running on mobile WiFi and using the YouTube Music service installed in the Sonos App and it doesn’t miss a beat, nor is it skipping here. The Peter Gabriel tracks I’m listening to are all playing fine - I would expect all of us to have the same issue, if it was a Sonos or Google issue - so perhaps it’s a local network issue in your case. I would perhaps submit a system diagnostic report and note it’s reference and then contact Sonos Support Staff via this LINK and ask them to take a look at your setup.

          Hope you get it sorted.👍

            Risu5
            Lyricist I
            October 29, 2021

            Similar chirping problems for the past year.  I only have S1 equipment (except for 1 beam - thought the S1 equipment might have been the issue) and have been on the fence with upgrading everything to S2 - if this YTM and SONOS chirping problem doesn’t get resolved I will definitely not upgrade.

              Ken_Griffiths
              Ken_Griffiths
              October 29, 2021

              Similar chirping problems for the past year.  I only have S1 equipment (except for 1 beam - thought the S1 equipment might have been the issue) and have been on the fence with upgrading everything to S2 - if this YTM and SONOS chirping problem doesn’t get resolved I will definitely not upgrade.

              I think you would be best to perhaps follow the advice from, Mark P. in this thread, who provides the answer to the OP …and that is if you are experiencing the issue to contact Sonos phone support .. the link to do that is also shown in his post.

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