Audio glitches with Youtube Music via the Sonos App?

Just wanted to add that we are having the exact same problem with YouTube music and Sonos. It's rather annoying.

Hopefully, a solution can be found!

I have been having this same problem. My glitch sounds just like the recording that one of the other users posted. (Thank you for doing that!)

I have a few diagnostics to share, where I have sent them shortly after hearing the chirp.

797139428

1087411245

1304005155

Please advise on how I can resolve this issue. Thank you! 

Removed and readded the service and it's occurred again. Diagnostic:

1881475157

Hi @User829729 

The issue seems to be interference near the Play:3. As the Play:3 is in charge of the current group, this is affecting all your speakers. I recommend you disband the current group, then select Bedroom and group the other speakers to it. This puts the Bedroom speaker in charge of the group and should improve things.

I also recommend you identify and remove the source of interference near the Play:3 speaker - more help can be found on our reducing wireless interference page.

I hope this helps.

Hi Corry P. Thank you for these tips. I will try them out.

It does seem to be a YTM specific problem. But I will also change the speaker grouping, as well as potential interference in this living room area.

Thanks again! 

Hi All,

Got the same problem. My steps that helped:

• Settings->System->Network->Manage Networks->Update Network. Follow the steps.
• While plain YTM any song, Settings->Products (your steup)->TruePlay->TruePlay tuning (tern it off and on again). You should here the difference in how the song is played when TruePlay is off and then on

Quote me if that helps. I will then try to explain why this is happening (P.S. nothing to do with YTM)

Forget it, still have the issue:(

You mentioned a year ago you had ‘lags’ with Google - it seems a very long time to have these issues - have you checked your local network for problems and spoke with your ISP/Sonos Support?

You might just need to optimise your WiFi channels/channel-width and change a few settings to resolve your issues, perhaps?

Yep, had issues with Google Play, but since it was shut down and i moved to YTM, there were no problems until recent time. Surprisingly, there are absolutely no lags in any other source except YTM. Will continue investigation

Have consistently had problems playing YouTube Music on Sonos for the past year.  Deleted the YouTube entry in my services, and now I can’t add it back to Sonos.  YouTube Music plays perfectly on cellphone and other devices in the home.  Sonos App Says:  “there was a problem getting started. Please check your network connection. Then try again.”  YouTube music is not down, since it plays on my cell phone.  Other music sources play on the Sonos.  Not a network problem.  Does anyone else have suggestions?  Thanks.

Perhaps try an App reset in ‘Settings/System/App Preferences’ - sign back into the ‘existing’ system and Sonos Account and then try the install of the YTM service again from ‘Settings/Services & Voice’ (+Add a Service) … if it fails, then immediately obtain a system diagnostic report, make a note of the diagnostic reference number and go onto contact/chat to Sonos Support via this LINK.