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Enthusiast I
October 23, 2020
Answered

Audio glitches with Youtube Music via the Sonos App?

  • October 23, 2020
  • 110 replies
  • 4309 views

Since the switch to Youtube Music (from Google Play Music), has anyone else noticed audio glitches periodically in the music they listen to via Youtube Music in the the Sonos App?

Every so often in a song I get a quick static glitch sound. This does not happen with other sources, like Sonos Radio or Bandcamp. 

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Best answer by Mark P

Hi @p_wats.

Welcome, thank you for reaching back to Sonos Community.

I would like to recommend calling our customer phone support on this so you can be assisted with more thorough and in-depth troubleshooting steps.

If you need help with any other information, please be sure to let us know.

110 replies

Lyricist I
August 22, 2021

Same issue here.

Thread is answered but the issue is not solved. Shame!

Lyricist II
August 24, 2021

Same here, started a couple of weeks ago with YTM. 

 

Lyricist III
August 25, 2021

Same here, really annoying glitches, chirps and micro-stutters. It’s happening on both wired and wireless speakers (play:1) as well as a playbar/sub/2xplay:1 setup. Other services not affected.

Lyricist I
August 25, 2021

Hi. I also have the same issue

Ytm via sonos app results in frequent in glitches (loud static noise) as well as period missing a beat.

This does not happen with other streaming services as spotify.

It also doesnt glitch if i listen to ytm via the ytm app.

I have tried lower and higher quality settings in ytm. But doesnt solve the problem.

Its soo bad i cannot listen to tym vua the sonos app.

100 procent sure its not my network. Fiber 1gb up/down and mesh wifi 5 network.

The conclusions above are right. The ytm api via sonos app is not good enough

 

 

Contributor I
August 27, 2021

I’m having the exact same problem as everybody else… if anybody finds a solution please let us all know!

Airgetlam
August 27, 2021

Have you followed the suggestion made by the Sonos employee Xander P in this thread?

Bruce
Contributor I
August 27, 2021

I called support, and after going through all of the things that everybody else has mentioned above, they suggested that I keep monitoring the problem and report back to them in a week.

 

So yes, I followed that suggestion and it did not help resolve the issue.

Lyricist I
August 29, 2021

Hi, I used to get one big glitch when beginning streaming a track on YM via Sonos, then things would settle down. This morning, I've had to turn the music off as I was getting 3/4 glitches per track coming out of both and individual stereo paired Play Ones. I've dropped YouTube a msg but it's a horrible listening experience. I'm now listening through Chromecast on my old stereo...not a glitch at all. 

 

 

 

 

Lyricist II
August 30, 2021

I chatted with YTM support and had them look at this thread (google “sonos 6849831”), see the linked videos and the locked google support thread that was linked earlier. 

The person on the other side was great and really wanted to help, but they couldn’t do much.  They checked with other team members around them, no luck.  Only thing on their script was to remove and add the account.  They didn’t have an option to escalate.

If someone has more luck, please update.

Lyricist II
September 4, 2021

I’ve got exactly the same problem. Seems to be only with YouTube Music. It’s almost like a CD skipping. I’ve moved all my sonos’s from Wifi to hard wired to see if that was causing it without any luck. 
 

This needs resolving as it very annoying.