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p_wats
Enthusiast I
Oct 23, 2020 2:59 PM UTC
Answered

Audio glitches with Youtube Music via the Sonos App?

Since the switch to Youtube Music (from Google Play Music), has anyone else noticed audio glitches periodically in the music they listen to via Youtube Music in the the Sonos App?

Every so often in a song I get a quick static glitch sound. This does not happen with other sources, like Sonos Radio or Bandcamp. 

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    Mark P
    Mark PAnswer
    Retired Sonos Staff
    Oct 29, 2020 9:14 PM UTC

    Hi @p_wats.

    Welcome, thank you for reaching back to Sonos Community.

    I would like to recommend calling our customer phone support on this so you can be assisted with more thorough and in-depth troubleshooting steps.

    If you need help with any other information, please be sure to let us know.

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    MrWhite22
    Dec 7, 2020 2:07 PM UTC

    Any update on this?

     

    I’ve noticed the same issue.  As per dflores often at the same moment on the same track.  It sometimes also sounds like the music speeds up slightly for a few seconds.  It’s definitely YTM - was a long-time user of GPM and only notice this when I transferred across.  Never have this issue with other streaming services, local music library or radio.

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      ChrisKalas
      Lyricist III
      Dec 17, 2020 8:44 AM UTC

      Sonos causing YTM glitches.

      I have an AV amp with a Sonos Connect attached via analogue AND a Chromecast Ultra in a HDMI port.

      If I play ANY music over Sonos from YTM there are always Glitches. (this did not happen with Play Music)

      If I play ANY music cast from YTM there are never any glitches.

      I can only imagine that Sonos is deliberately hobbling YTM for some reason.  FYI all my Sonos kit is hardwired and my internet is a stable Fibre connection.  It does not make any difference if I use a digital connection from the Sonos Connect to the Amp.

      PS there is the side issue with ‘Likes’ on Sonos for YTM tracks.

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        controlav
        controlav
        Lead Maestro
        Dec 17, 2020 1:27 PM UTC

        Sonos causing YTM glitches.

        I can only imagine that Sonos is deliberately hobbling YTM for some reason. 

        PS there is the side issue with ‘Likes’ on Sonos for YTM tracks.

        Please don’t be ridiculous. That fact that the YTM SMAPI service is full of bugs and missing features is a much more likely cause of glitchy playback, plus Google’s total lack of interest in fixing anything means that smart users should change services, eg to iBroacast.

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        Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
          ChrisKalas
          Lyricist III
          Dec 17, 2020 1:56 PM UTC

          @controlav.

           

          Sorry, you feel this is ridiculous.

          What other conclusions can you come to, when YTM casts fine for hours with no glitches,  Yet when playing the same tracks through Sonos there are glitches in EVERY track?

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            MADrouin
            Lyricist III
            Dec 25, 2020 4:52 PM UTC

            For anyone else following along, Sonos phone support told me their engineers have been having the odd problem with Youtube Music and are looking into it (ie, it is not my wifi). No timeline or guarantee, but at least I know there’s nothing more I can do on my side. 

            Same issue, didn’t have the issue with Google Play. The glitch only occurs while using YTM via Sonos. I listen to YTM on my iPhone, I don’t experience the glitch.

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              controlav
              controlav
              Lead Maestro
              Dec 26, 2020 3:13 PM UTC

              @controlav.

               

              Sorry, you feel this is ridiculous.

              What other conclusions can you come to, when YTM casts fine for hours with no glitches,  Yet when playing the same tracks through Sonos there are glitches in EVERY track?


              Because the YTM SMAPI endpoint is a poorly written piece of software (so many examples on this forum), unlike the old Google SMAPI endpoint and (I assume) the direct YTM endpoint (wherever that is).

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              Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
                DMTO
                Lyricist I
                Dec 27, 2020 10:06 PM UTC

                I also have those glitches and before when it was google Play Music there weren’t any. Now with YTM they’re all the time. Can Sonos and Google debug and fix what is obviously a bug? 
                 

                I also submitted a support report 1773489082, the glitches are observed on Play:5 

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                Loretharn
                Lyricist I
                Jan 18, 2021 5:37 PM UTC

                Same problem here. The glitches appear only in combination of sonos with youtube music. Listening in the browser on Win10 there are no glitches.

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                Mark P
                Mark P
                Retired Sonos Staff
                Jan 18, 2021 10:42 PM UTC

                Hi @Loretharn.

                Welcome, thank you for reaching out to Sonos Community, We appreciate your time and effort in posting your concern here in our community.

                Have you already done any Troubleshooting steps so far?

                Can you try to use a different controller to play youtube, and try also to remove and add back to YT in the Sonos application.

                I’d also be tempted to do a network refresh, by unplugging all Sonos devices, then rebooting the router. When the router comes back up, plug back in the Sonos devices wait for 1-2 minutes, and test it again

                Let us know if it works. If you need help with any other information, please be sure to let us know.

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                Loretharn
                Lyricist I
                Jan 23, 2021 3:33 PM UTC

                Hello, Mark P,

                reinstalling youtube on the app did not help, but unplugging und replugging everything helped. Since then I had only one glitch and then no more. 

                 

                Thank You

                Loretharn

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