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p_wats
Enthusiast I
October 23, 2020
Answered

Audio glitches with Youtube Music via the Sonos App?

  • October 23, 2020
  • 110 replies
  • 4309 views

Since the switch to Youtube Music (from Google Play Music), has anyone else noticed audio glitches periodically in the music they listen to via Youtube Music in the the Sonos App?

Every so often in a song I get a quick static glitch sound. This does not happen with other sources, like Sonos Radio or Bandcamp. 

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    Best answer by Mark P

    Hi @p_wats.

    Welcome, thank you for reaching back to Sonos Community.

    I would like to recommend calling our customer phone support on this so you can be assisted with more thorough and in-depth troubleshooting steps.

    If you need help with any other information, please be sure to let us know.

    110 replies

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    Mark P
    Mark P
    Retired Sonos Staff
    January 23, 2021

    Hi @Loretharn.

    Thank you for reaching out to Sonos Community.

    Glad it works, if you can you submit a diagnostic report from your Sonos system and reply back with your confirmation number just to see if everything is in good condition now.

    If you need help with any other information, please be sure to let us know.

    Help others find useful content by clicking the like button and selecting the best answer to your question
    babygrogu
    Lyricist I
    February 3, 2021

    I too am having this issue on two 1st gen play 5s and a play 1.  All other streaming services work perfect youtube music makes the glitch sound consistently.  I’ve unplugged them all and the router and restarted that didn’t help.

      dwillsga
      dwillsga
      Lyricist I
      February 15, 2021

      I will add my name to the list of those having issues with YTM only.  I have no issues with any of the other services.  Some days are worse than others.  Today, for example, has been pretty excessive.

      I think I have tried most of the suggested conjurations to no avail...

        Airgetlam
        Airgetlam
        February 16, 2021

        Note that the API used by YouTube Music is the same one used by all other streaming devices. Sonos doesn’t create an API for just one service. I suspect it is the implementation of that API by Google’s/YouTube’s engineers that needs addressing. 

        Bruce
        Mark P
        Mark P
        Retired Sonos Staff
        February 19, 2021

        Hi @babygrogu.

        Thank you for reaching back to Sonos Community.

        I would like to recommend calling our customer phone support on this so you can be assisted with more thorough and in-depth troubleshooting steps as well as remote diagnostics that can be remotely gathered from your Sonos devices with your permission. 

        If you need help with any other information, please be sure to let us know.

        Help others find useful content by clicking the like button and selecting the best answer to your question
        MADrouin
        Lyricist III
        March 25, 2021

        I opened up a ticket and submitted audio sample of the chirping noise. Hoping they will fix the issue with the API between YouTube Music Service and Sonos.

        Ticket number: 02729032

        New Recording.m4a (from Move):

        - Paired : Dining Room - Play 5 and Move
        - chirping : Between - 2m56s and 3m00s

        New Recording 5.m4a (from Bathroom Play 1):

        - Paired : Dining Room(Play 5), Bathroom(Play 1), Master Bathroom(Play 1), Master Bedroom(Play 1), Bathroom(Play 1), Move
        - chirping : Between - 4m20s and 4m30s

          TigerfanLSU
          Lyricist I
          March 29, 2021

          Add me to the list. YTM and the squeeks. I can't personally hear it, but it drives my wife crazy. No problems on Spotify. Please Sonos fix it. 

            LZL
            Lyricist II
            March 30, 2021

            @controlav.

             

            Sorry, you feel this is ridiculous.

            What other conclusions can you come to, when YTM casts fine for hours with no glitches,  Yet when playing the same tracks through Sonos there are glitches in EVERY track?


            Because the YTM SMAPI endpoint is a poorly written piece of software (so many examples on this forum), unlike the old Google SMAPI endpoint and (I assume) the direct YTM endpoint (wherever that is).

            I think @controlav has an interesting point but perhaps could have explained it more clearly to folks who aren’t software engineers.

            @ChrisKalas the reason YTM sounds fine through Chromecast while it’s glitchy on Sonos is likely because Chromecast can interface with YTM directly since Google controls it, while Sonos can only use interfaces made available to third parties.

            It seems YTM doesn’t even have an official way for third party apps to access the service. Has anyone seen other non-Google apps besides Sonos that can play YTM? I’ve seen some unofficial open source interfaces which allow searching and accessing data about artists/albums/etc, but there’s no public interface for actually streaming music as far as I know. 

            Makes me wonder how Sonos is able to do it. My guess is that they have a special arrangement with Youtube which gives them access to a non-public interface, since the integration adds value to both Sonos and YTM as products.

            If there is a special arrangement, then it’s hard to say whether the cause of the glitches is on Sonos’ or Youtube’s side.

              ChrisKalas
              Lyricist III
              March 30, 2021

              LZL - that makes sense.

              Arguably, SONOS should not be providing the service if it does not come up to expected standards (no matter who is providing it).

              Please don’t get we wrong, I’ve been very happy with SONOS since 2010 when I bought my first bundle (including a CR200 that is still working fine)

              Napster - worked great for years until artists started pulling their music

              Google Play Music - worked great, no issues at all

              YouTube Music - works but glitches in every track

               

              Hopefully a bright spark will come up with a solution soon.

                controlav
                controlav
                Lead Maestro
                March 30, 2021

                I think @controlav has an interesting point but perhaps could have explained it more clearly to folks who aren’t software engineers

                Makes me wonder how Sonos is able to do it. My guess is that they have a special arrangement with Youtube which gives them access to a non-public interface, since the integration adds value to both Sonos and YTM as products.

                If there is a special arrangement, then it’s hard to say whether the cause of the glitches is on Sonos’ or Youtube’s side.

                There is no special arrangement: YTM implemented a SMAPI endpoint like every other music service, which is publicly documented, then they give Sonos the urls to it to add to the global list of services. Anyone who knows how (eg my apps) can consume that endpoint for enumeration. Playback does require certificate pinning, so only the official Sonos apps can stream (this is to avoid piracy so makes sense).

                However reliable streaming does require the YTM endpoint actually provides streams in a reliable and timely fashion, and that appears to not be the case. My guess is that there aren’t enough servers allocated to that SMAPI endpoint because Google don’t care enough.

                Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
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