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p_wats
Enthusiast I
October 23, 2020
Answered

Audio glitches with Youtube Music via the Sonos App?

  • October 23, 2020
  • 110 replies
  • 4309 views

Since the switch to Youtube Music (from Google Play Music), has anyone else noticed audio glitches periodically in the music they listen to via Youtube Music in the the Sonos App?

Every so often in a song I get a quick static glitch sound. This does not happen with other sources, like Sonos Radio or Bandcamp. 

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    Best answer by Mark P

    Hi @p_wats.

    Welcome, thank you for reaching back to Sonos Community.

    I would like to recommend calling our customer phone support on this so you can be assisted with more thorough and in-depth troubleshooting steps.

    If you need help with any other information, please be sure to let us know.

    110 replies

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    p_watsAuthor
    Enthusiast I
    October 26, 2020

    Thanks @Mark P . I just submitted another set of diagnostics. Here is the confirmation number: 38446729

    I also just listened to some  music on Spotify (via the Sonos S1 app) and had no glitches. However, switching back to Youtube Music I immediately had a few glitches again. 

    dflores
    Contributor I
    October 28, 2020

    I’m having a similar issue as well. It is limited to just the YouTube Music service and the glitches sound like a sub-second static of varying length and pitch.  The glitch also comes through all linked units at the same time.

      p_watsAuthor
      Enthusiast I
      October 28, 2020

      I’m having a similar issue as well. It is limited to just the YouTube Music service and the glitches sound like a sub-second static of varying length and pitch.  The glitch also comes through all linked units at the same time.

      That sounds like what I’m experiencing. Weird that it’s only Youtube Music. 

      Selfishly, I’m glad someone else is having a similar issue, so I’m not just crazy (and hopefully that means we’ll get some help).

        dflores
        Contributor I
        October 29, 2020

        I’ve also noticed that if I replay the song, the glitch seems to occur at the same moment in the song, leading me to believe that it’s encoded in the stream distributed among the players, and not related to poor wireless connectivity.  It may also be worth noting that my system operates without a Sonos Bridge.

          controlav
          controlav
          Lead Maestro
          October 29, 2020

          Look, let be honest, YTM on Sonos sucks in various ways, and the ad company owner has shown little interest in fixing anything. Try iBroadcast instead, and save your money (and privacy).

          Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
            p_watsAuthor
            Enthusiast I
            October 29, 2020

            I appreciate the sentiment, @controlav , but I’ve got a family plan for Youtube Premium and don’t exactly want to get yet another service because I’m suddenly having audio glitches via Sonos. 

            @Mark P I submitted another diagnostic report, but never heard back. Is there anything else I can try other than switching services?

              Mark P
              Mark PAnswer
              Retired Sonos Staff
              October 29, 2020

              Hi @p_wats.

              Welcome, thank you for reaching back to Sonos Community.

              I would like to recommend calling our customer phone support on this so you can be assisted with more thorough and in-depth troubleshooting steps.

              If you need help with any other information, please be sure to let us know.

              Help others find useful content by clicking the like button and selecting the best answer to your question
              p_watsAuthor
              Enthusiast I
              October 30, 2020

              Ok, thanks @Mark P. For what it’s worth, right now I’m trying playing through the Youtube Music App on my phone with a cable into my Play 5 and it’s been perfectly fine (in all rooms), so the issue still seems isolated to the Youtube Music integration in the Sonos App. 

              I’ll call support though and see where that goes. 

                p_watsAuthor
                Enthusiast I
                October 30, 2020

                For anyone else following along, Sonos phone support told me their engineers have been having the odd problem with Youtube Music and are looking into it (ie, it is not my wifi). No timeline or guarantee, but at least I know there’s nothing more I can do on my side. 

                  Mark P
                  Mark P
                  Retired Sonos Staff
                  October 30, 2020

                  Hi @p_wats.

                  Welcome, thank you for reaching back to Sonos Community.

                  And giving us some feedback regarding the status of your case.

                  If you need help with any other information, please be sure to let us know.

                  Help others find useful content by clicking the like button and selecting the best answer to your question
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