Contributor I

Question

Atmos sound stopped working in Era 300

Forum|Forum|2 years ago
June 9, 2024
71 replies
2828 views

I set up my Era 300 speaker yesterday, testing it with Apple music. Both lossless and Atmos sound worked fine. Today, the speaker doesn't play Atmos at all.

If I select in IPhone music settings “Atmos automatic", I get Atmos sound with my AirPods Pro (audible and shown in the Apple music app). When switching to Era300, the Apple music switches automatically to lossless. If I select “atmos always on” in the iphone music settings, I get again Atmos sound with my AirPods Pro but even the lossless sign disappears from the Apple music app. Thus, Era300 is playing only normal voice quality, not even lossless. It is of course noticeable in the Era300 sound quality that it doesn't play Atmos.

I haven't found any way to get Atmos working with Era300 even though it worked well yesterday. Reboots and any changes in settings doesn't help. As Atmos is a major value point of Era300, and Apple music one of the major services for Atmos music, I will return the product unless I get this issue fixed. Any ideas what's going on and how to resolve this?

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DiverFlo

Trending Lyricist I

Hey!

It finally works! Five minutes it suddenly showed the Atmos tag. Also for Lossless!

And it sounds right as it should.

Great!!

O

Opowers1019

Contributor I

For me as well!

N

Nandojoseh

Lyricist I

Same issue here (United States). I just set up my era 300 and when playing dolby atmos from Apple Music or the Sonos App (with Apple music service) the dolby atmos banner disappears. Uninstalled and reinstalled the sonos app, disconnected and reconnected apple music service, toggled on/off spatial audio, etc to no avail. Playing a movie with dolby atmos sonos arc+era300x2 works though.

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DavPrit

Lyricist III

I’ve updated to latest version of Sonos app released yesterday and removed and readded Apple Music but still no atmos or lossless badge on my era 300 stereo pair. Works fine on home theatre set up. Starting to get a tad frustrating.

C

Chungface

Lyricist III

Just did the same as @DavPrit and the same issue. Still no atmos tag or atmos sound with Apple Music.

K

kootuu

Lyricist II

Seems to be working for me now also, although I had to uninstall the app on my phone and install it again. Then I just did “Join existing system” and played a Spatial Audio song which shows up now with Dolby Atmos.

C

Chungface

Lyricist III

Good news!

Re-added apple music earlier today and no atmos. Just checked a few hours later...Suddendly started working!

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DavPrit

Lyricist III

Happy Days … it is finally back working. Not sure if it is coincidence or fixed it but I restarted my WiFi mesh network, reset the Sonos app and restarted the era 300 stereo pair that had the issue and now the blessed atmos badge and spatial sound is back. Here’s hoping it stays!

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NickT123

Lyricist II

Still no luck on my end. What seems to be the fix?

C

Chungface

Lyricist III

@NickT123

For me, after updating the Sonos App to the latest version yesterday, I removed Apple Music and re-added it, atmos didnt appear.

A few hours later, tried apple music via the Sonos App again, Atmos started working.

Looking at this thread, some users have had it working earlier than others - so I would recommend removing and re-adding Apple Music then try later on today to see if it starts working for you.

Fingers crossed for you!

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