Atmos sound stopped working in Era 300

Forum|Forum|2 years ago
June 9, 2024
71 replies
2828 views

I set up my Era 300 speaker yesterday, testing it with Apple music. Both lossless and Atmos sound worked fine. Today, the speaker doesn't play Atmos at all.

If I select in IPhone music settings “Atmos automatic", I get Atmos sound with my AirPods Pro (audible and shown in the Apple music app). When switching to Era300, the Apple music switches automatically to lossless. If I select “atmos always on” in the iphone music settings, I get again Atmos sound with my AirPods Pro but even the lossless sign disappears from the Apple music app. Thus, Era300 is playing only normal voice quality, not even lossless. It is of course noticeable in the Era300 sound quality that it doesn't play Atmos.

I haven't found any way to get Atmos working with Era300 even though it worked well yesterday. Reboots and any changes in settings doesn't help. As Atmos is a major value point of Era300, and Apple music one of the major services for Atmos music, I will return the product unless I get this issue fixed. Any ideas what's going on and how to resolve this?

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Dimon

Lyricist II

I’m not sure what’s made it work again, but Atmos is fixt after i did the following:

• deleted Sonos app from phone

• restarded WIFI network

• unplugged both era 300’s

• reinstalled Sonos app

• deleted the stereo pair and set it up again

After the first 4 steps in wasn’t working. But after deleting the stereo pair and setting it up again it worked. So i think last step is essential.

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Dimon

Lyricist II

I also deleted Apple Music from the Sonos app several times, before setting up the stereo pair again. One of those steps should made it work again.

Y

yakuzah

Trending Lyricist I

I’m not sure what’s made it work again, but Atmos is fixt after i did the following:

After the first 4 steps in wasn’t working. But after deleting the stereo pair and setting it up again it worked. So i think last step is essential.

I don’t believe a stereo pair would fix the Apple Atmos streaming issue. Era 300’s natively support Atmos, either singular or in a pair.

D

Dimon

Lyricist II

I’m not sure what’s made it work again, but Atmos is fixt after i did the following:

After the first 4 steps in wasn’t working. But after deleting the stereo pair and setting it up again it worked. So i think last step is essential.

I don’t believe a stereo pair would fix the Apple Atmos streaming issue. Era 300’s natively support Atmos, either singular or in a pair.

Yes, singular era 300 supports Atmos aswell. But maybe disconnecting en reconnecting them, made it work?!

N

NickT123

Lyricist II

Still no luck on my end. What seems to be the fix?

We’re back in business over here - Restarting the 300 today seems to have pushed it over the goal line.

Thanks everyone!

Y

yakuzah

Trending Lyricist I

So I’m sitting here watching Euros. Half time and I thought I would run another test. I’ve done no resets or anything else, miraculously both atmos and lossless suddenly work with Apple 🍏 music for both atmos and lossless!!??

So come on Sonos what did you do?????

Because I’ve done nothing on my side for days believing the service is broken and I can do nothing until sonos fix it???