Atmos sound stopped working in Era 300

Forum|Forum|2 years ago
June 9, 2024
71 replies
2828 views

I set up my Era 300 speaker yesterday, testing it with Apple music. Both lossless and Atmos sound worked fine. Today, the speaker doesn't play Atmos at all.

If I select in IPhone music settings “Atmos automatic", I get Atmos sound with my AirPods Pro (audible and shown in the Apple music app). When switching to Era300, the Apple music switches automatically to lossless. If I select “atmos always on” in the iphone music settings, I get again Atmos sound with my AirPods Pro but even the lossless sign disappears from the Apple music app. Thus, Era300 is playing only normal voice quality, not even lossless. It is of course noticeable in the Era300 sound quality that it doesn't play Atmos.

I haven't found any way to get Atmos working with Era300 even though it worked well yesterday. Reboots and any changes in settings doesn't help. As Atmos is a major value point of Era300, and Apple music one of the major services for Atmos music, I will return the product unless I get this issue fixed. Any ideas what's going on and how to resolve this?

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K

kootuu

Lyricist II

hi @Corry P I’ve been in touch with the technical support team and they were not able to resolve the issue. What should I do in this instance?

D

DavPrit

Lyricist III

I just spent 1hr 20 mins on support chat going through all the same troubleshooting and sending diagnostics but to no avail. Hopefully this will be resolved soon.

Y

yakuzah

Trending Lyricist I

I too have finally spoken to tech support and no fix

K

Ky300

Lyricist I

I just bought my sonos this week and it seems to be in the week that apple music/dolby crashes :(
I was on chat support and they couldn’t solve it, have been waiting in phone que now and fear I will still be without a solution after waiting on hold and troubleshooting it. If I have a better answer, I will let everyone know.

Also dolby atmos still works on my beam with apple music via sonos app. It’s only on the new era 300 that its’ not working… not sure if anyone else is experiencing that.

I am in Switzerland but use a USA apple music account :p