Apple Music - we've run into a problem

Nope, no homes nearby, but point taken, I’ll check it out. It’s working just now, btw, after  I...touched the play button on my iPhone just like I did the 10x before when it didn’t work!

That’s certainly a fair indication of some sort of ‘random’ WiFi interference, whatever the source may be. It can come and go, for sure. The next time you experience it,  I would highly recommend submitting that diagnostic I spoke of, and contacting Sonos directly. As I said, there would likely be data in it that might help. 

This is 100% a Sonos issue. When picking specific playlists from Apple Music, some generate a we’ve run into a problem message, but not others.

So for example New Music Daily, gives the message, but Future Hits, doesn’t. Yet both playlists work on Apple Music app no problem.

I’m having this same issue and nothing has changed on my network.  
move had nothing but dumb issues like this with Sonos. I have two of their speakers and for me it’s probably going to stop there.  It seems like issue after issue and it’s always someone else’s fault. Kind of a bummer deal for a premium product. 

I’ve suffered with the same issue for about a month. I’ve tried all of the suggestions put forward by the sonos team, but none of them has succeeded in solving the problem. I am a Sonos customer of long standing, this is by far the worst supported issue in 15 years. Sort it out Sonos team.

I’m also one of many with the same issue. Worked spotlessly for years (regardless changes to my network) until a few months ago and now I can only access my playlists through MySonos menu, but nothing through My Music. This poor excuse of network interference, if that was the case then surely it wouldn’t work via the MySonos menu either. 
Needless to say, all works like a charm with the Apple Music app. 
 

Come on Sonos, step up and fix this!

With the lack of any meaningful help from Sonos. Has anyone else found a solution that worked? Thank you in advance of a positive response.

Same issue just started for me this morning after working fine for years. One thing to note is that my Eero Router updated last night , so that might be a bread crumb to follow. Have been reinstalling, rebooting, re-signing in to Apple music apps etc to no avail. But all indications are that something funky is happening because of that router update. Are other people here having issue using Eero as well?

Obviously still a problem. It’s probably been a year since I first encountered it. Everything was working fine this morning and now after returning home, I’m having this problem with the “For You” section of Apple Music. No problems with “Recently Played” or “Recently Added”.

The Sonos app is generally just flaky and I’ve (tried to) learn to accept it. One minute, Sonos Playlists are missing but Apple Music works great. A few hours later, Sonos Playlists are back but parts of Apple Music are broken. I guess you can’t have both, you just have to be happy with whatever the app serves up! Wireless interference and Internet issues are often cited as potential causes (and indeed they were, in the first few posts in this thread!) but maybe it’s time for the Sonos app to be rewritten from the ground up to fix these kinds of random issues and stop being so flaky. Super frustrating.

Same problem for me too. Can’t get anywhere with Sonos support - one person dropped me after trying lots of different options then the next told me I needed to phone up (as I don’t think she knew anything else to try). I’ve spent all afternoon trying to sort this and I’m not getting anywhere. PLEASE SORT IT OUT SONOS! I was about to upgrade, but looking at other options now…. :(