Apple Music - we've run into a problem

I have had the same issue for more than a year. Same problem using S1 and S2. Same problem in 4 different apartments in two countries. NL ans US. 

Sonos is worthless. Worked for less than a year and they made all kinds of excuses why my speaker wouldn’t work.

same issue here, ever since we started using apple music. “we’ve run into a problem, try again”. all iOS devices and the Windows app controller as well. All apple music can be searched, but My Music does not work. 

One question I would raise is if all theones with the same issue are having a family account as well? i.e. I am the “owner” or parent in our setup, but the apple music subcription is a family sub. and we had issues prior with apps to port the former Spotify playlists. But what happened there was that the “child” apple music accounts work on iOS devices without a hitch, but any other apps cant properly use them. 

So my gut feeling is that is has maybe to do with that...

Same issue for me. Im on a family plan too (owner). I logged in to my sonos app with my wife’s apple id and all her music showed up. 
 

i do have some of my friends music ripped from youtube and added to apple music manually. These are foreign songs and not available on apple music. I do have quite a few of them. Iv tried every other suggestion mentioned in this forum but nothing has worked. Just wondering if anyone else with the issue has music ripped and added to apple music? Maybe its a copyright issue? 

I’ve had this issue for around 6 months now too, started as soon as I switched back to Apple Music from Tidal.

The problem: For me, the issue is isolated to “Apple Music → My Music → Artists” and “Apple Music → My Music → Albums”. The precise error message is “We’ve run into a problem. Try again.”

SONOS TEAM: this is NOT a wifi issue. This is a software bug that needs to be raised with the appropriate product manager. The fact that Playlists and the Songs are both working perfectly fine makes this glaringly clear to anyone familiar with the Apple Music API that there is bug in the code specific to the Artists and Album routes. This is not an account issue or a broad authentication issue, since every Song in the account can be returned perfectly fine under “Apple Music → My Music → Songs”. Happy to get into more detail with the PM if you want to have them reach out to me.

There’s a few recurring themes and my guess is that they are affecting something in the code for these routes — for example, many of us have changed the country associated with our account. This could be stored incorrectly somewhere and causing an issue.

Really hoping the team at Sonos can step up to the plate and raise this issue to the product manager. It’s really frustrating that this is simply being ignored, as it’s ruining a large part of the Sonos experience for many of us.

Hi everyone. I Just wanted to say that I too am having the exact same issue as described above. Browsing Artists and Albums does not work, but everything else seems to.

One thought that popped up: Could this be related to my Apple Music Account being part of my Apple One account (The one that includes TV+ and Arcade as well)? Just trying to narrow it down a bit.

Do you all have just an Apple Music subscription or do you have an Apple One subscription?

Hi All,

Thus has just started happening to me after years of fine performance. FIX IT SONOS!

“WiFi issue” seems to be the Sonos support answer to everything.

There are clearly problems between Apple Music and Sonos. Sonos needs to get a clue and implement a proper Problem Reporting and Tracking system that’s available to support agents. Then they could do the right thing and say “yes, that’s a known problem, and our crack development team will get around to working on it any year now”, instead of wasting everyone’s time with pointless diagnostics.

I have this issue with the ‘For You’ section in Apple Music.

I can categorically state this is NOT a WiFi issue, because all my speakers are hardwired in via Ethernet. @Sonos get your act together and fix this issue.

Same error here. Have reported twice to support, and also tried all suggested wifi fixes. Most speakers connected via ethernet cable, no change.