Apple Music - we've run into a problem

I too have no problems accessing ‘My Music’ within Apple Music on Sonos; so yes, an Apple account issue can’t be ruled out. In that case it’s best to reach out to Apple Support for assistance.

@gravityattracts @ryancarpenter27, Have you tried turning 'Sync Library' off and on again?

@Smilja Yes

Keep in mind that a re-sync on the Apple/Sonos backend may take up to 24 hours.

I haver the same issue, everything works correctly apart from Albums and Artists on Apple Music on every controller. Tried everything explained above and no fix. Help on this Sonos would be great!

I have the same problem, but weirdly Sonos can find my playlists and compilations in my music, but it cannot find artists or albums- I just get the same message “we’ve run into a problem. Please try again” 

it’s really frustrating, as I want to be able to access albums ive saved/downloaded. But Sonos cannot seem to find them. I’ve tried getting tech support from both Sonos and Apple- they both just advised reinstalling both apps, which has not helped. Really hoping someone can come up with a fix for this!

Same problem here. “We’ve run into a problem...” Who’s “we”? I’ve been able to access Apple Music radio and my Apple Music Library for years but suddenly “We’ve run into a problem...” pops up and I can’t connect to the Apple Music Radio stations.

It’s likely some sort of  wifi interference peculiar to your network. I would recommend that you submit a system diagnostic within 10 minutes of experiencing this popup, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.

Much appreciated. But nothing has changed in my homewifi set up, and no new wifi devices have been added to the home whatsoever.

Sure. What about your neighbors? Other sources outside the home? Do you control all of them as well? 

Wifi interference is not just inside your network, it can be caused by all sorts of things, including those outside your control. And it’s not just wifi devices. I’ve had issues with a microwave causing my signal to drop before, and that link talks about several other things that are not wifi related, such as certain types of phones, etc. 

But even if it isn’t wifi interference, the data in that diagnostic would be likely to help Sonos help you track down the true cause, and hopefully resolve the situation.