Apple Music - we've run into a problem

@ryancarpenter27 No, the problem still exists and Sonos support has not been able to help me. Sonos is blaming the problem on Apple and Apple has insisted there is nothing wrong with my account (and I believe them). There is something wrong with the Sonos software and it is not authenticating correctly. Maybe it will break for enough people and they will have to address it at some point. 

@gravityattracts one fix that I do is airplay the regular Apple music app but we shouldn’t have to do that. 

Just switched from Spotify to Apple Music and having this exact same issue when trying to access my playlists, etc. through the Sonos apps.  Keeping this topic fresh in hopes that someone is working on it.  Very frustrating.  FWIW, I used Apple Music before moving to Spotify and did not have these issues back then.

The Apple Music service on Sonos is working okay here - so it might perhaps be an account, regional, or country setting perhaps? Maybe check the Country settings are correct both in the Sonos online profile and Apple Music. Here are some links which I hope assists:

https://www.sonos.com/myaccount/user/profile/

https://support.apple.com/en-us/HT201389

And if not tried already, maybe remove the service from Sonos, then logout the Apple Music ‘native’ App and setup both again, starting with the Apple Music App.

@Ken_Griffiths This is a great suggestion, and in fact it was right after I changed my Apple and Sonos accounts from USA to UK that the problem started. So both are now set to UK (after I physically moved to England)
 

I did try your suggestion of removing the service from Sonos, then logging out of the Apple music app on all my devices. Then setting both up again, Apple first. But that hasn’t worked either. 

The frustrating part for me is that PARTS of Apple Music on Sonos work for me, such as being able to search for and play music. Just not the ‘My Music’ function. I’ve added my partner to my Apple Music family plan and added her account to Sonos, and it works fine  

There is a bug with the Sonos controller. I hope they fix it. 

Don’t you need an "iTunes Match" annual subscription to play your own music on other devices, or am I misunderstanding the purpose of that Apple subscription?

Apple Music includes the iTunes Match functionality. The “My Music” bit on Sonos is to access your Apple Music playlists, etc. I really miss it. 

I take it then it’s not music that you own that you are referring to? As the iTunes Match part of an Apple Music subscription relates to Apple Music ‘leased’ tracks only, whereas the  iTunes Match separate subscription is for tracks you own.. I just mention that in case you were attempting here to play your own ‘purchased/ripped’ tracks on Sonos in ‘My Music’.

No. Within the Apple Music subscription ‘iTunes Match’ is referred to as ‘iCloud Music Library’, and the ‘iCloud Music Library’ is part of the Apple Music subscription model. So yes, it’s perfectly possible to play your own uploaded tracks through Sonos this way.

Thanks Smilja for clarifying, I wasn’t quite sure if it applied to a users own ripped tracks.

Presumably as the built in AM service via the Sonos App is done by Apple anyway, I would have thought this would have been more an Apple account issue, rather than a Sonos one? That said my Apple playlists are working here, but they are ‘leased’ tracks rather than my own ‘ripped’ songs.