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andypower21
Contributor I
June 3, 2022
Answered

Apple Music "Unable to browse music"

Hi All.

 

Since the Apple Music outage a few days ago I just get the message “Unable to browse music” when trying yo use Apple Music.  I have removed and reloaded the account, reauthorised it etc to no avail.  I have a family account and I did notice that my partners library was working fine which seemed odd.

 

Its becoming a pain now as not all of my set u is Airpaty compatible so fiddling about to link things isn't very user friendly !

 

I see this seems to have happened over the years but wondered if anyone had a resolution to this ?

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    Corry P
    Corry PAnswer
    Sonos Staff
    June 9, 2022

    Hi Everyone,

    We now consider this issue closed - Apple resolved it internally.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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    129 replies

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    Mat Dude
    Contributor I
    June 6, 2022

    Exactly the same scenario for me. Have repeated the steps above many times,  to not avail. After the debacle of S1 to S2 not being compatible, everything was upgraded to S2, including 7 Connect powered amps. 
     

    Now further issues which Sonos can’t seem to resolve. 
     

    Sonos, fix the Apple Music connectivity issue…!

      chrisobrien
      Lyricist I
      June 7, 2022

      Same issue for me, have logged out, uninstalled, reinstalled in every permutation I can think of with no luck. Apple Music results will show up in Sonos’s search, and can be played that way, but no way to browse Apple Music through the Sonos App.

       

      Frustrating as I just pulled the trigger on a 2 month free trial of Apple Music to see if I should shift over from Spotify, so this is not a great start to my Apple Music experience!

      ssjken
      Trending Lyricist I
      June 7, 2022

      Still have the issue. I can search my playlists by name via the search but when I select it in the app, it then says “Your library is currently unavailable, please check back soon” is anyone else seeing this?

      To my knowledge SEARCHING for music on apple music works completely fine for me, except for when I want to play something from my library. 

      It would be nice if we got an update from Sonos… I prefer to use the app instead of AirPlay on my phone...

      Anniedee
      Lyricist I
      June 7, 2022

      I am having the same problem this is so annoying

       

      Gandalfnl2000
      Contributor II
      June 7, 2022

      Got the same issue for days now. Before this i was not always able to start certain playlists from my collection of playlists. This is going on for a few months now. I am forced to work with Deezer again because i don’t have the impression Sonos or Apple find this a high priority. I conclude Sonos and Apple Music is one combination you’d better avoid using. Ridiculous 

        Cento
        Lyricist I
        June 7, 2022

        I got the error message a couple of days ago, but now it works just fine. Not only that, but now selecting Apple Music in the music services list, I get the full Apple Music home screen with all the same music suggestions of the native iOS app. Before that, I was still getting the very old “for you” tab.

          RalfH
          Lyricist I
          June 7, 2022

          I am having the same issue - Apple Family Account.

           

            Corry P
            Corry P
            Sonos Staff
            June 7, 2022

            Hi @andypower21 (et al)

            Welcome to the Sonos Community!

            Just to let you all know, we are actively investigating this issue, but currently we do not have an ETA on a resolution.

            If you experience this problem, first please test other sources on your Sonos system - if other sources are affected too, then the cause of the problem may be elsewhere, in which case I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

            Some customers have found that removing the Apple Music account from both Sonos and from the Apple Music app, then signing back into the AM app and then adding the account back onto Sonos fixes the issue. Instructions to remove your account from Sonos are on our Remove a music service account from Sonos help page. To remove the account from the Apple Music app on iOS devices, you will need to sign out of “App store, Books, Music, and Podcasts”: Settings > Name or Apple ID > Media & Purchases > Sign out. Once done, you can sign back in, then add the Apple Music service to Sonos once more.

            If this does not help, I recommend you get in touch with our technical support team, who can try our test accounts on your system and take some details to aid the investigation.

            As a workaround if you have AirPlay-compatible speakers (those with touch-sensitive panels instead of physical buttons), you can initiate Apple Music playback on your Sonos system by starting it in the Apple Music app instead of within the Sonos app, and AirPlaying to Sonos: Stream AirPlay audio to Sonos.

            I hope this helps.

            "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
              hypnogogia
              Contributor I
              June 7, 2022

              Hi @andypower21 (et al)

              Welcome to the Sonos Community!

              Just to let you all know, we are actively investigating this issue, but currently we do not have an ETA on a resolution.

              If you experience this problem, first please test other sources on your Sonos system - if other sources are affected too, then the cause of the problem may be elsewhere, in which case I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

              Some customers have found that removing the Apple Music account from both Sonos and from the Apple Music app, then signing back into the AM app and then adding the account back onto Sonos fixes the issue. Instructions to remove your account from Sonos are on our Remove a music service account from Sonos help page. To remove the account from the Apple Music app on iOS devices, you will need to sign out of “App store, Books, Music, and Podcasts”: Settings > Name or Apple ID > Media & Purchases > Sign out. Once done, you can sign back in, then add the Apple Music service to Sonos once more.

              If this does not help, I recommend you get in touch with our technical support team, who can try our test accounts on your system and take some details to aid the investigation.

              As a workaround if you have AirPlay-compatible speakers (those with touch-sensitive panels instead of physical buttons), you can initiate Apple Music playback on your Sonos system by starting it in the Apple Music app instead of within the Sonos app, and AirPlaying to Sonos: Stream AirPlay audio to Sonos.

              I hope this helps.

              Have tried deleting, signing out and setting up again. Didn’t resolve the issue. I’m also on the apple family plan. SONOS, please sort asap

              danielkea
              Enthusiast II
              June 7, 2022

              Same tried the above and didn’t work!

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