Contributor I

Answered

Apple Music "Unable to browse music"

129 replies
22401 views

Hi All.

Since the Apple Music outage a few days ago I just get the message “Unable to browse music” when trying yo use Apple Music. I have removed and reloaded the account, reauthorised it etc to no avail. I have a family account and I did notice that my partners library was working fine which seemed odd.

Its becoming a pain now as not all of my set u is Airpaty compatible so fiddling about to link things isn't very user friendly !

I see this seems to have happened over the years but wondered if anyone had a resolution to this ?

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Corry PAnswer

Sonos Staff

Hi Everyone,

We now consider this issue closed - Apple resolved it internally.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

Show previous replies

Airgetlam

What did the technical support team that @Corry P referred to say?

Bruce

G

gchermette

Contributor I

Hi

Same issue here, with Apple One plan. I tried a couple dozens times the tips above, none ever worked.
The guy From support I had on the phone in France end of last week advised me “to wait a few days”.
A friend of mine successfully connected his Apple Music account to my Sonos application last weekend, so that really is some kind of incompatibility between Sonos and some Apple Music accounts. I tried and fiddled with some parameters, to no avail.

B

butlersb

Lyricist I

Thanks Corry P - I had the same advice from APJ Sonos support who logged in and gathered diagnostics. Like other users in the past few posts, have completely logged out of apple and sonos and reauthenticated all and still no change. I think the common theme is the Apple Family plan accounts seem to be still impacted. I would note that I’m able to search for music on apple music and play apple music but no access to library which yields the “unable to browse...” error message. Still looks like library API between sonos/apple not working for Apple Family accounts.

Hi @andypower21 (et al)

Welcome to the Sonos Community!

Just to let you all know, we are actively investigating this issue, but currently we do not have an ETA on a resolution.

If you experience this problem, first please test other sources on your Sonos system - if other sources are affected too, then the cause of the problem may be elsewhere, in which case I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

Some customers have found that removing the Apple Music account from both Sonos and from the Apple Music app, then signing back into the AM app and then adding the account back onto Sonos fixes the issue. Instructions to remove your account from Sonos are on our Remove a music service account from Sonos help page. To remove the account from the Apple Music app on iOS devices, you will need to sign out of “App store, Books, Music, and Podcasts”: Settings > Name or Apple ID > Media & Purchases > Sign out. Once done, you can sign back in, then add the Apple Music service to Sonos once more.

If this does not help, I recommend you get in touch with our technical support team, who can try our test accounts on your system and take some details to aid the investigation.

As a workaround if you have AirPlay-compatible speakers (those with touch-sensitive panels instead of physical buttons), you can initiate Apple Music playback on your Sonos system by starting it in the Apple Music app instead of within the Sonos app, and AirPlaying to Sonos: Stream AirPlay audio to Sonos.

I hope this helps.

H

hsiegal

Trending Lyricist I

Individual accounts too!

H

happy now

Lyricist I

found a solution that works for me. i tried corey p steps (sign out of apple, remove apple from sonos, the reverse) with no luck

i had had an apple album saved to “my sonos”, i played that then:

hit “three dots” then “more”
browse the artist
selected and played another album
while playing, went back to the music services tab and selected apple

and voila! works!

i hope this helps someone else.

H

hsiegal

Trending Lyricist I

Mine just came up this minute.

J

Jaredr

Lyricist I

This is finally working again! Thanks to whomever addressed this issue.

NOTE: I have a family plan and now both of our Apple Music accounts allow us to view the browse screen. If one of your accounts doesn’t, remove it and add it again. This time that should work.

J

Jjackson910

Lyricist III

All good now!

J

JeppieW

Lyricist I

Hello Sonos Support, the reported “unable to browse music” issue for Apple music has been solved for me. Thank you very much for fixing it.

Kind regards, Jeroen