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andypower21
Contributor I
June 3, 2022
Answered

Apple Music "Unable to browse music"

Hi All.

 

Since the Apple Music outage a few days ago I just get the message “Unable to browse music” when trying yo use Apple Music.  I have removed and reloaded the account, reauthorised it etc to no avail.  I have a family account and I did notice that my partners library was working fine which seemed odd.

 

Its becoming a pain now as not all of my set u is Airpaty compatible so fiddling about to link things isn't very user friendly !

 

I see this seems to have happened over the years but wondered if anyone had a resolution to this ?

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    Corry P
    Corry PAnswer
    Sonos Staff
    June 9, 2022

    Hi Everyone,

    We now consider this issue closed - Apple resolved it internally.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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    129 replies

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    skullc
    skullc
    Prodigy III
    June 6, 2022

    Odd mine is working fine, not had any issues browsing any section 

    Network= livewire cpe pro 3 +eero 6 pro wireless
    Jjackson910
    Lyricist III
    June 6, 2022

    Is this only affecting family use of ITunes?  I have my sister on the family access, she was able to use with her Sonos system until a few days ago, now only she has the same issue as reported here, my Apple Music works ok on her Sonos.

      usound
      Lyricist I
      June 6, 2022

      For me the only two things that show up are Last.fm and Tunein Radio. NOTHING else. I can’t add a single extra thing. Also my unit just never connects. using airway is also bad, etc, etc,

      gar626
      Lyricist I
      June 6, 2022

      Same issue here too.

      Jjackson910
      Lyricist III
      June 6, 2022

      Has anyone tried deleting the Sonos app and reloading it?  Didn’t really want to do that if it’s not going to work.

      hsiegal
      Trending Lyricist I
      June 6, 2022

      Yes, I did that

      EdwinWalstra
      Lyricist I
      June 6, 2022

      I fixed it by logging off on the pc, and re-authorize Apple Music in the iOS app on my iPhone. Then login again on the pc. Works fine now.

      danielkea
      Enthusiast II
      June 6, 2022

      I fixed it by logging off on the pc, and re-authorize Apple Music in the iOS app on my iPhone. Then login again on the pc. Works fine now.

      Didn’t work for me 

      Jaredr
      Lyricist I
      June 6, 2022

      I’m experiencing the same exact issue as everyone else on this thread.  I also have an Apple Music family account.  My wife can view the Apple Music browse screen via her account, but I can’t view mine.  I just see the “unable to browse music” error.  I called Sonos support and they ultimately instructed me to contact Apple support.  Despite this not making sense to me given I’m not having any difficulty with my Apple Music account via the Apple Music App I did contact Apple Music support and they told me that there isn’t anything that they can do.  I was then instructed to reach back out to Sonos support.  This is obviously pretty frustrating and the lack of decent support is surprising for a company like Sonos.

      ledzepp79use
      Lyricist I
      June 6, 2022

      I’m having the same issue. Definitely a bit frustrating. Hope they’re listening and get to the bottom of this soon. 

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