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andypower21
Contributor I
June 3, 2022
Answered

Apple Music "Unable to browse music"

Hi All.

 

Since the Apple Music outage a few days ago I just get the message “Unable to browse music” when trying yo use Apple Music.  I have removed and reloaded the account, reauthorised it etc to no avail.  I have a family account and I did notice that my partners library was working fine which seemed odd.

 

Its becoming a pain now as not all of my set u is Airpaty compatible so fiddling about to link things isn't very user friendly !

 

I see this seems to have happened over the years but wondered if anyone had a resolution to this ?

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    Corry P
    Corry PAnswer
    Sonos Staff
    June 9, 2022

    Hi Everyone,

    We now consider this issue closed - Apple resolved it internally.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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    Shelbito
    Lyricist I
    June 6, 2022

    Hi All.

     

    Since the Apple Music outage a few days ago I just get the message “Unable to browse music” when trying yo use Apple Music.  I have removed and reloaded the account, reauthorised it etc to no avail.  I have a family account and I did notice that my partners library was working fine which seemed odd.

     

    Its becoming a pain now as not all of my set u is Airpaty compatible so fiddling about to link things isn't very user friendly !

     

    I see this seems to have happened over the years but wondered if anyone had a resolution to this ?

    Hi

    I have the same issue. Super disappointed in the communication of Sonos on this. They for sure know the reason why it is not working but leave everybody in the dark. Unacceptable.! Sonos get to work! 

      Dylan0611
      Lyricist I
      June 6, 2022

      Hey everyone.

      New to this forum but appreciate that it exists.  Got the “Unable to browse music” error today and found this thread.  Tried some of the suggestions to no avail.  I did find a workaround however (would prefer the Sonos app to work, but in the meantime) . . . . opened apple music on my iphone and and did an airplay to my sonos speakers.  It works. . . . 

      Good luck everyone

      Gert_4
      Prominent Collaborator I
      June 6, 2022

      I just want to say that the new Apple Music interface in the Sonos S2 app works more than perfect both in terms of operation and sound quality on my Port and on my iPad and iPhone, here in Denmark

      Are those people who have problems, people who do not use the S2 app and / or not use Apple products when operating Sonos ?

      JeppieW
      Lyricist I
      June 6, 2022

      Hello Sonos support, I’m also affected by the ‘unable to browse music’ issue for Apple music. I’ve tried the workaround mentioned in this thread but that didn’t solve the issue. 

      I hope there’s a solution soon …..

      Kind regards, Jeroen

       

        Ken_Griffiths
        Ken_Griffiths
        June 6, 2022

        Hello Sonos support, I’m also affected by the ‘unable to browse music’ issue for Apple music. I’ve tried the workaround mentioned in this thread but that didn’t solve the issue. 

        I hope there’s a solution soon …..

        Kind regards, Jeroen

        Me too, but I suspect Apple are perhaps just rolling things out region by region and switching things over to their new interface. I’m just going to wait and see what happens. Diagnostic:1648954687

          PSOC
          Lyricist I
          June 6, 2022

          Same issue - very annoying!

          usound
          Lyricist I
          June 6, 2022

          I have this problem but I can’t add ANY music except Tune in and Last.fm

          This happens all the time. One day it’s fine. The next day it sucks. I’m in the right region in my profile and everything there seems fine. This app and this product is sooo bad a buggy I can’t stand it. I’ve spent hours out of frustration wondering why a product that sounds so good and looks good and probably makes money why they can’t figure out the %^&*-ing software and connection. It’s beyond belief and utter nonsense. Who or why is programming this thing? I’m starting to think it’s a psychological experiment to make us lose our minds.

          usound
          Lyricist I
          June 6, 2022

          Actually I can’t even use Spotify or Pandora sp what the hell. None of it works

          CJK3
          Lyricist II
          June 6, 2022

          Same issue, started June 2nd. But although I can’t browse Apple Music on any of my Sonos devices, I can search Apple Music and play songs from Apple Music. Just cannot browse. Contacted Sonos Support as well and nothing helped (reauth, removing and adding service, restarting sonos speakers, restarting modem/router). May be related to the most recent Sonos app updates.

          Same story here. I can enter the name of the Apple playlist I want to access, and it will display and stream without issue. Just can’t browse. 

            dbdegroot
            Lyricist II
            June 6, 2022

            SAME ISSUE HERE! Called Sonos. They gave me the run around of logging out, etc. SONOS needs to fix this!! 

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